Felix Batista
San Juan
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Conduent
04.2019 - 01.2020
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Restaurant Waiter
The News Lounge
02.2015 - 01.2016
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Busser
Isushi
10.2014 - 01.2015
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Dishwasher/Prep Worker
Ricky's Bakery
06.2014 - 10.2014
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Dishwasher/ Busser
China Club
08.2013 - 05.2014
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
GED -
Metas High School
Bayamón, PR05-2012
Skills
- Strong Customer Service
- Point of Sale (POS) system operations
- Food safety understanding
- Problem-solving skills
- Ensuring customer satisfaction
- Goal-oriented mindset
- Multitasking Abilities
- Professionalism
- Service support
- Public Speaking
Language
Bilingual (English & Spanish)
Timeline
Customer Service Agent
Conduent
04.2019 - 01.2020
Restaurant Waiter
The News Lounge
02.2015 - 01.2016
Busser
Isushi
10.2014 - 01.2015
Dishwasher/Prep Worker
Ricky's Bakery
06.2014 - 10.2014
Dishwasher/ Busser
China Club
08.2013 - 05.2014
GED -
Metas High School
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