Felix Louis Colon Pagan
Lajas
Summary
Dedicated professional with a strong background in banking solutions and team collaboration. Known for exceptional organizational skills and a commitment to maintaining high service quality, ensuring client satisfaction and loyalty.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Senior Banker
Banco Popular
Cabo Rojo, Puerto Rico
10.2022 - Current
- Advised clients on financial products and services tailored to their needs.
- Negotiated terms of loans with clients based on their individual needs.
- Managed client relationships to enhance customer satisfaction and loyalty.
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Achieved or exceeded personal sales goals on a consistent basis.
- Resolved client inquiries promptly to maintain high service quality standards.
- Collaborated with team members to improve operational efficiency and effectiveness.
- Provided excellent customer service by being courteous, helpful, responsive and punctual.
Cook
Chillis
Mayaguez, Puerto Rico
03.2022 - 08.2022
- Prepared and cooked menu items according to standardized recipes.
- Coordinated with team members to deliver timely food service during peak hours, enhancing customer satisfaction.
- Ensured cleanliness and organization of kitchen workstations and equipment to support efficient food preparation.
- Monitored food safety practices and ensured compliance with health regulations.
- Oversaw inventory management by tracking supplies and placing orders to maintain optimal stock levels.
Cashier
Green Bowls
Mayaguez, Puerto Rico
02.2021 - 03.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently and accurately.
- Trained new staff on cashier procedures and customer interaction skills.
- Assisted in maintaining store cleanliness and organization standards.
- Collaborated with team members to ensure smooth daily operations.
Education
Bachelor of Arts - Criminal Justice
Universidad Interamericana
San German05-2022
MBA - Finance
Universidad Interamericana
San German09-2026
Skills
- Banking solutions
- Financial products knowledge
- Sales strategy
- Client retention
- Negotiation skills
- Conflict resolution
- Educating clients
- Work scheduling
- Microsoft office
- Organizational skills
- Time management
- Multitasking
- Team collaboration
- Leadership
- Exceptional customer service
Languages
English
Upper Intermediate (B2)
B2
Spanish
Native
Native
Accomplishments
- Retail & Business All Stars 2024
Timeline
Senior Banker
Banco Popular
10.2022 - Current
Cook
Chillis
03.2022 - 08.2022
Cashier
Green Bowls
02.2021 - 03.2022
Bachelor of Arts - Criminal Justice
Universidad Interamericana
MBA - Finance
Universidad Interamericana