FERNANDO ANAYA
Arroyo
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Seasoned Sales Associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Proficient in use and troubleshooting of POS systems. Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
18
18
years of professional experience
Work History
Mixology-Bartending
Isla Cueva
Arroyo, PR
02.2024 - 04.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Mixology-Bartending
Taqueria El Coyote
Arroyo, PR
01.2024 - 02.2024
- Masters Mixologist-Bartender preparation of classic and seasonal cocktails as well as making own cocktail.
Práctica Mixology-Bartending
Agua Salada
Patillas, PR
01.2024 - 02.2024
- Mixologist-Bartender Practice, Which consists of 129 Hours Concluded
Mixology-Bartending
El Rancho RT
Guayama, PR
08.2023 - 11.2023
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
Mixology-Bartending
Sunset Bar And Grill
Santa Isabel, PR
08.2023 - 09.2023
- Managed large customer volumes during evenings, weekends, and special occasions.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Retail Sales Associate
Wireless By EJ(Boost Mobile)
05.2022 - 06.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Técnico Instalador
Dm Wireless
03.2020 - 08.2020
- Resolved problems, improved operations and provided exceptional service.
Técnico Instalador
AJ Net Wireless
08.2011 - 03.2019
- Resolved problems, improved operations and provided exceptional service.
Técnico Instalador Directv
Direct Service
01.2010 - 01.2011
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Asistente De Director Otras Públicas Municipal
Municipio De Arroyo
Arroyo
08.2007 - 12.2009
- Prepared variety of different written communications, reports and documents.
Asociado Departamento Electrónico
Big Kmart
09.2006 - 11.2008
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Diploma - Bartender-Mixologo
Nuc Ibc División Técnica
Guayama05.2024
2 Años - Justicia Criminal
Universidad Interamericana De PR
Guayama08.1991
GED Diploma -
Departamento De Educación
Caguas05.1991
Estudios Generales -
Carmen B De Hueyke
ARROYO10.1989
Skills
- Excellent Written and Verbal Communication
- Brand Promotion
- Customer Service
- Strong Communication and Interpersonal Skills
- Flexible Hours
- Energy and Physical Stamina
- Sales and Promotions
- Security Practices
- Product Knowledge
- Merchandise Recommendations
- Adaptable and Flexible
- Attention to Detail
- Store Policies and Procedures
- Guest Services
- Inquiry Response
- Store Organization
- Creative Thinking
- Customer Assistance
- Detail-Oriented
- Decision Making
- Staff Support
- Team Cooperation
- Reliable and Responsible
- Positive Customer Engagement
- Basic Mathematics
- Team Leadership
- Meeting Sales Goals
- Locating Merchandise
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Inventory Management
- Engaging with Diverse Customers
- Ability to Lift 40 pounds
- Returns and Exchanges
- Honest and Ethical
- Dispute Mediation
- Verbal and Written Communication
- Store Opening and Closing
- Sales Records Management
- Team Supervision
- Speech Clarity
- Cash Handling
- Cleaning and Sanitizing
- Loss Prevention
- Merchandising and Display
Timeline
Mixology-Bartending
Isla Cueva
02.2024 - 04.2024
Mixology-Bartending
Taqueria El Coyote
01.2024 - 02.2024
Práctica Mixology-Bartending
Agua Salada
01.2024 - 02.2024
Mixology-Bartending
El Rancho RT
08.2023 - 11.2023
Mixology-Bartending
Sunset Bar And Grill
08.2023 - 09.2023
Retail Sales Associate
Wireless By EJ(Boost Mobile)
05.2022 - 06.2022
Técnico Instalador
Dm Wireless
03.2020 - 08.2020
Técnico Instalador
AJ Net Wireless
08.2011 - 03.2019
Técnico Instalador Directv
Direct Service
01.2010 - 01.2011
Asistente De Director Otras Públicas Municipal
Municipio De Arroyo
08.2007 - 12.2009
Asociado Departamento Electrónico
Big Kmart
09.2006 - 11.2008
Diploma - Bartender-Mixologo
Nuc Ibc División Técnica
2 Años - Justicia Criminal
Universidad Interamericana De PR
GED Diploma -
Departamento De Educación
Estudios Generales -
Carmen B De Hueyke