Fernando Kovacs Cal
Guaynabo
Summary
Dynamic and dedicated professional with extensive experience in customer service at Publix Super Markets Inc. Proven ability to enhance customer satisfaction through exceptional service and strong communication skills. Skilled in safe food handling and deli equipment operation, consistently maintaining cleanliness and organization to ensure a welcoming environment.
Professional food service worker with hands-on experience in deli operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.
Overview
15
15
years of professional experience
Work History
Deli Clerk
Publix Super Markets Inc
09.2021 - 04.2024
- Assisted customers with product selection and inquiries in a fast-paced deli environment.
- Maintained cleanliness and organization of deli counter and surrounding areas to ensure safety standards.
- Learned proper food handling techniques to prevent contamination and ensure quality service.
- Operated slicing equipment and scales accurately while following safety protocols.
- Prepared various deli items, including sandwiches, salads, and meats, according to recipes and customer preferences.
- Greeted customers at counter to fulfill requests and answer questions.
- Provided support during peak hours by managing multiple tasks effectively while maintaining service standards.
Uber Driver
Uber
07.2020 - 07.2021
- Delivered exceptional customer service by ensuring safe, comfortable rides for passengers.
- Navigated efficiently through traffic to optimize route selection and minimize travel time.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Managed cash transactions accurately, ensuring correct fare collection and payment processing.
Barber
Old School Barber Shop
06.2018 - 07.2020
- Consistently received positive performance reviews from guests.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
Barber
Barber Studio One
04.2015 - 06.2018
- Provided high-quality haircuts and grooming services to diverse clientele.
- Maintained a clean and organized workspace to ensure client safety and comfort.
- Utilized various cutting techniques and tools, including clippers and shears, to achieve desired styles.
- Fostered strong relationships with clients through exceptional customer service and personalized consultations.
Deli Clerk
Ingles Supermarket
06.2011 - 12.2011
- Collaborated with team members to restock inventory and meet customer demand efficiently.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Learned other teammates' work tasks to train as backup.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Offered samples of new products to customers, directly contributing to higher product visibility and sales.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
Deli Clerk
Publix Supermarket Inc.
10.2009 - 06.2011
- Engaged in ongoing training to enhance product knowledge and improve customer service skills.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.=
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
Education
High School Diploma -
Clara Jackson Clark
Uruguay, South America01-1986
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Cleaning and sanitizing
- Safe food handling
- Proper food handling
- Equipment use
- Deli equipment operation
- Slicer operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Deli Clerk
Publix Super Markets Inc
09.2021 - 04.2024
Uber Driver
Uber
07.2020 - 07.2021
Barber
Old School Barber Shop
06.2018 - 07.2020
Barber
Barber Studio One
04.2015 - 06.2018
Deli Clerk
Ingles Supermarket
06.2011 - 12.2011
Deli Clerk
Publix Supermarket Inc.
10.2009 - 06.2011
High School Diploma -
Clara Jackson Clark
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