Fernando Hernández Rodríguez
Trujillo Alto
Summary
Experienced professional in administrative and support roles across various sectors. Demonstrated ability to manage tasks and coordinate activities, maintaining accurate records and ensuring quality and safety in the work. Skilled in effective communication with clients and vendors, as well as handling calls and resolving inquiries. Detail-oriented and organized, with a focus on achieving results collaboratively. Flexible in adapting to dynamic environments and capable of working in a team. Willing to contribute my skills and knowledge to contribute to the success of the organization.
Overview
32
32
years of professional experience
Work History
Asociado De Piso
Marshals Department Store
06.2023 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
- Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Asistende De Banco De Sangre
Banco de Sangre Centro Medico
07.2021 - 04.2023
- Maintained accurate and up-to-date records of donors in the system, facilitating organization and tracking of information.
- Efficiently coordinated appointments and ensured effective communication with donors, optimizing the flow of blood donations.
- Conducted follow-up and promotional calls to increase participation in blood donations, contributing to an adequate supply of blood components.
- Arranging the required products and accessories for blood bank activities.
Oficinista II
Autoridad De Energía Eléctrica
04.2004 - 05.2021
- File and organize the payroll of the company's 10,000 employees.
- Maintain an efficient filing system and ensure the confidentiality of information.
- Perform searches and retrieve requested payroll information for supervisor evaluations.
- Maintained accurate and up-to-date records of employee payroll, facilitating quick access to information when requested by supervisors.
- Implemented an improved filing system that streamlined the search and retrieval process for payroll, reducing turnaround time by 20%.
- Ensured confidentiality and security of payroll records, adhering to best practices and company policies.
Mensajero II
Autoridad de Energía Electrica
05.1992 - 04.2004
- Sort and organize information into documents and packages for delivery to the accounting and finance departments.
- Ensure timely delivery of information and make sure it reaches the correct recipients.
- Maintain accurate records of deliveries made and coordinate with the respective departments.
- Consistently met established delivery deadlines, ensuring smooth and efficient communication between departments.
- Maintained detailed records of deliveries made, facilitating report generation and package tracking.
- Excellent organizational skills and attention to detail to efficiently handle documents and packages.
- Knowledge of handling and tracking deliveries and internal messaging.
- Ability to work independently and prioritize tasks based on urgency.
- Good communication skills and ability to build effective relationships with accounting and finance department staff.
Education
High School Diploma -
Rio Piedra Heights
San Juan05.1986
Skills
- Customer orientation
- Effective communication
- Organization and coordination
- Attention to detail
- Call handling
- Safety knowledge
- Teamwork
Timeline
Asociado De Piso
Marshals Department Store
06.2023 - Current
Asistende De Banco De Sangre
Banco de Sangre Centro Medico
07.2021 - 04.2023
Oficinista II
Autoridad De Energía Eléctrica
04.2004 - 05.2021
Mensajero II
Autoridad de Energía Electrica
05.1992 - 04.2004
High School Diploma -
Rio Piedra Heights
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