FIORDALISA CRUZ
Carolina
Summary
To obtain employment with a quality organization that promotes teamwork and professional growth.
Overview
18
18
years of professional experience
Work History
Patient Access Coordinator
East Boston Neighborhood Health Center
East Boston
09.2022 - 08.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
Agent
SWISSPORT INTERNATIONAL
02.2018 - 11.2019
- Service o customer service
- O Open and closing flights
- O Check in Passengers and verified their boarding 5ckets
- O Verified that our travelers have proper documenta5on
- O Check in luggage
Agent
JetBlue
Boston
08.2017 - 08.2019
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
Housekeeper
MARIOTT HOTEL
08.2005 - 03.2017
- O Meet customer’s individual needs
- O Clean the hotels rooms
- O Deliver clean service if our guest asks for it.
Education
Asociate Degree - Medical Administration Office
Keiser University
Florida 08.2022
High School - Culinary Arts
Vocacional MIguel Such
Río Piedras05.1998
Diploma - Billing And Coding
Bunker Hill College
Boston 07.2004
Skills
- Microsoft Office
- Extensive Customer Service Experience
- Works well with others and in a Supervisory role
- Insurance Company Knowledge
- Customer Satisfaction
- Registration Coordination
- Registration Processing
- Bilingual , Spanish and English
Timeline
Patient Access Coordinator
East Boston Neighborhood Health Center
09.2022 - 08.2023
Agent
SWISSPORT INTERNATIONAL
02.2018 - 11.2019
Agent
JetBlue
08.2017 - 08.2019
Housekeeper
MARIOTT HOTEL
08.2005 - 03.2017
Asociate Degree - Medical Administration Office
Keiser University
High School - Culinary Arts
Vocacional MIguel Such
Diploma - Billing And Coding
Bunker Hill College