Summary
Overview
Work History
Education
Skills
Timeline
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FIORDALISA CRUZ

Carolina

Summary

To obtain employment with a quality organization that promotes teamwork and professional growth.

Overview

18
18
years of professional experience

Work History

Patient Access Coordinator

East Boston Neighborhood Health Center
09.2022 - 08.2023
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Providing excellent customer service by promptly answering patient inquiries.

Agent

SWISSPORT INTERNATIONAL
02.2018 - 11.2019
  • Service o customer service
  • O Open and closing flights
  • O Check in Passengers and verified their boarding 5ckets
  • O Verified that our travelers have proper documenta5on
  • O Check in luggage

Agent

JetBlue
08.2017 - 08.2019
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.

Housekeeper

MARIOTT HOTEL
08.2005 - 03.2017
  • O Meet customer’s individual needs
  • O Clean the hotels rooms
  • O Deliver clean service if our guest asks for it.

Education

Asociate Degree - Medical Administration Office

Keiser University
Florida
08.2022

High School - Culinary Arts

Vocacional MIguel Such
Río Piedras
05.1998

Diploma - Billing And Coding

Bunker Hill College
Boston
07.2004

Skills

  • Microsoft Office
  • Extensive Customer Service Experience
  • Works well with others and in a Supervisory role
  • Insurance Company Knowledge
  • Customer Satisfaction
  • Registration Coordination
  • Registration Processing
  • Bilingual , Spanish and English

Timeline

Patient Access Coordinator

East Boston Neighborhood Health Center
09.2022 - 08.2023

Agent

SWISSPORT INTERNATIONAL
02.2018 - 11.2019

Agent

JetBlue
08.2017 - 08.2019

Housekeeper

MARIOTT HOTEL
08.2005 - 03.2017

Asociate Degree - Medical Administration Office

Keiser University

High School - Culinary Arts

Vocacional MIguel Such

Diploma - Billing And Coding

Bunker Hill College

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FIORDALISA CRUZ