Flavia Brenner Souza
Cascavel, Parana
Summary
Dynamic Business Development Lawyer with a proven track record at Melo Associated Lawyers, enhancing client satisfaction and revenue through expert contract negotiation and exceptional customer service. Skilled in Microsoft Excel and adept at fostering strong relationships, I've significantly contributed to business growth and client retention.
Driven and analytical, with solid foundation in legal principles and passion for justice. Possesses comprehensive understanding of legal research and effective communication skills. Poised to make meaningful contributions through strategic problem-solving and dedicated client advocacy.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
7
7
years of professional experience
Work History
Business Development Lawyer
Melo Associated Lawyers
01.2024 - Current
- Improved client satisfaction by maintaining clear and consistent communication.
- Developed solid relationships with clients by delivering exceptional service as a trusted advisor in all aspects of their business operations.
- Collaborated with cross-functional teams to develop comprehensive legal strategies for clients facing unique business challenges.
- Negotiated, researched and wrote contracts, agreements and proposals.
- Counseled clients on potential outcomes of legal matters.
- Played a pivotal role in retaining long-term clientele through excellent communication and problem-solving abilities.
- Contributed significantly towards increasing revenue generation with effective client relationship management skills.
- Participated actively in professional associations, staying abreast of industry trends and establishing a strong network within the legal community.
- Educated clients about current developments in tax law, enabling them to make informed decisions about their financial future.
- Drafted clear, concise, and persuasive legal memoranda supporting client positions in disputes with taxing authorities.
- Developed customized tax strategies to minimize estate taxes and maximize wealth preservation for high net worth individuals.
- Provided expert guidance on international taxation matters, helping clients navigate complex cross-border transactions.
- Served as a trusted advisor to clients, offering practical solutions to their complex taxation issues and concerns.
- Increased client satisfaction by providing timely and accurate tax advice on complex legal issues.
- Managed multiple projects simultaneously, ensuring that all client needs were met promptly and efficiently.
- Supported firm''s business development efforts by presenting at conferences, authoring articles, or serving as a panelist on relevant topics related to taxation law expertise.
- Collaborated with accounting teams to ensure accurate financial reporting and compliance with tax laws.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
Travel Agent
Tio Orlando Viagens
09.2022 - 08.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Updated and maintained customer databases to increase customer retention.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
- Utilized travel planning software to efficiently manage bookings and itineraries.
- Fostered positive relationships with airlines, hotels, and tour operators, enhancing service offerings and client experiences.
- Resolved unexpected travel disruptions, maintaining calm and providing solutions to ensure client satisfaction.
- Educated clients on travel documentation and vaccination requirements, ensuring smooth and hassle-free travel experiences.
- Negotiated with suppliers to offer exclusive deals and promotions, adding value for clients.
- Provided emergency travel assistance, offering peace of mind and support to clients during their journeys.
Criminal Lawyer
Self Employed Services
10.2021 - 01.2024
- Organized legal filing system to maximize efficiency.
- Reviewed legal information and proofed documentation for errors.
- Attended depositions and court proceedings and prepared summaries on cases.
- Provided assistance on compliance projects.
- Drafted legal documents, including motions, briefs, and appeals, ensuring accuracy and adherence to court requirements.
- Achieved favorable case outcomes by developing strong defense strategies and presenting persuasive arguments in court.
- Advised clients on their legal rights and options, providing informed counsel based on case analysis and potential outcomes.
- Developed a reputation for ethical practice by consistently adhering to professional standards set forth by the state bar association.
- Conducted thorough research for legal precedence to strengthen case strategies and improve client representation.
- Reduced client sentencing through effective plea negotiation and collaboration with prosecutors.
- Attended continuing legal education seminars to stay updated on current laws, regulations, and best practices within criminal law.
- Increased client satisfaction rates through diligent attention to detail when handling cases involving complex legal issues or large volumes of evidence.
- Prepared clients for trial by conducting comprehensive interviews, evaluating evidence, and providing guidance on courtroom procedures.
- Assisted colleagues in preparing for trial by sharing expertise in specific areas of criminal law or offering insights into case strategy development.
- Maintained detailed records of case progress, including documentation of client interactions, evidence collection, and court filings.
- Contributed to a positive work environment by mentoring junior associates, sharing knowledge, and providing constructive feedback.
- Built strong relationships with clients by maintaining open communication lines and demonstrating empathy during challenging situations.
- Maintained a high level of professionalism in all interactions with opposing counsel, judges, and court personnel.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
Administrative Assistant
Ordem Dos Advogados Do Brasil OAB
04.2021 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Conducted research for project proposals, compiling information that supported winning bids.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Transcribed and organized information to assist in preparing speeches and presentations.
Law Student Intern
Feriani Legal Business Advisory and Consulting
10.2020 - 03.2021
- Enhanced legal research skills by utilizing various databases and resources for case preparation.
- Offered creative solutions to address challenges encountered during case preparations or client interactions, demonstrating problem-solving capabilities essential to a successful career as an attorney.
- Delivered high-quality work consistently while maintaining strict confidentiality standards for sensitive information.
- Supported litigation team through document review and organization, streamlining case management processes.
- Collaborated with attorneys on complex cases, gaining invaluable insight into the legal profession.
- Contributed to the development of case strategies, resulting in favorable outcomes for clients.
- Managed multiple projects simultaneously under tight deadlines, showcasing strong organizational skills and adaptability.
- Participated in weekly staff meetings by offering insightful contributions that added value to strategic discussions about ongoing cases or firm operations.
- Prepared memoranda on diverse areas of law, increasing knowledge base and versatility as a future lawyer.
- Participated in client interviews and depositions, strengthening interpersonal communication abilities.
- Analyzed legal issues by conducting thorough research and presenting findings to supervising attorneys.
- Observed negotiation sessions with opposing counsel, learning effective dispute resolution techniques from experienced professionals.
- Addressed client inquiries with accurate information, fostering trust between firm and clientele.
- Assisted in drafting documents for client meetings, improving communication and understanding of legal matters.
- Took initiative in seeking out additional responsibilities and projects, earning recognition from supervising attorneys for proactive approach to professional development.
- Assisted in trial preparation by developing exhibits and conducting witness interviews, ensuring comprehensive presentation of evidence.
- Maintained detailed records of case updates and relevant documents, facilitating efficient information-sharing among legal team members.
- Developed strong professional relationships with colleagues at all levels within the firm hierarchy, fostering a supportive work environment conducive to collaboration and growth opportunities for interns like myself.
- Organized legal filing system to maximize efficiency.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Performed legal and general research, drafting memoranda, and correspondence.
Administrative Assistant Intern
Ordem Dos Advogados Do Brasil OAB
08.2018 - 04.2020
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Prepared and edited documents and reports for quality and accuracy.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
- Developed and maintained positive relationships with clients by providing excellent customer service.
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
- Ensured timely completion of tasks by prioritizing workload according to urgency and importance.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Maintained tidy and professional office space to give positive first impression to visitors.
- Enhanced team communication by responding to internal requests and inquiries in a timely manner.
- Streamlined office operations by organizing and maintaining electronic filing systems.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Entered data into system and accurately updated customer accounts.
- Sorted mail and dispersed to correct departments and employees.
Law Intern
National Institute of Social Security
08.2017 - 08.2018
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Contributed to a positive work culture by actively participating in team-building activities, demonstrating enthusiasm for both individual and collective success.
- Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
- Increased accuracy in financial record-keeping through diligent expense tracking and reconciliation.
- Sorted mail and dispersed to correct departments and employees.
- Streamlined office processes by organizing filing systems and implementing digital solutions.
- Entered data into system and accurately updated customer accounts.
- Exceeded expectations by proactively identifying areas of need within the office and offering assistance, even when not specifically assigned to the task.
- Ensured timely completion of projects by tracking progress and updating project management software accordingly.
- Supported department heads with scheduling, preparing materials for presentations, and coordinating events.
- Coordinated with multiple departments for event planning, ensuring seamless execution of company functions.
- Enhanced effectiveness of marketing materials by providing detailed feedback from administrative perspective.
- Reduced response time to customer inquiries by implementing more efficient query handling system.
- Maintained high level of confidentiality in handling sensitive documents, preserving company integrity.
- Improved document filing system efficiency, enabling quicker retrieval of important documents.
- Facilitated smoother internal communications with introduction of centralized information repository.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
Education
Bachelor in Law - Law
Univel Law School
Cascavel, Parana, Brazil12-2020
Law Legum Master Specialist - Medical Law
Foundation Higher School Public Prosecutors Office
Porto Alegre, Rio Grande Do Sul, Brazil12-2022
Specialization - Medical And Hospital Law
Paulista Institute of Medical Law
São Paulo, Sao Paulo, Brazil12-2023
Advanced English Certificate - Advanced English - British And American
Iazigi
Cascavel, Parana, Brazil12-2014
Skills
- Contract negotiation
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Critical thinking
- Strong problem solver
- Office management
- Dedicated team player
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Business Development Lawyer
Melo Associated Lawyers
01.2024 - Current
Travel Agent
Tio Orlando Viagens
09.2022 - 08.2024
Criminal Lawyer
Self Employed Services
10.2021 - 01.2024
Administrative Assistant
Ordem Dos Advogados Do Brasil OAB
04.2021 - 10.2021
Law Student Intern
Feriani Legal Business Advisory and Consulting
10.2020 - 03.2021
Administrative Assistant Intern
Ordem Dos Advogados Do Brasil OAB
08.2018 - 04.2020
Law Intern
National Institute of Social Security
08.2017 - 08.2018
Bachelor in Law - Law
Univel Law School
Law Legum Master Specialist - Medical Law
Foundation Higher School Public Prosecutors Office
Specialization - Medical And Hospital Law
Paulista Institute of Medical Law
Advanced English Certificate - Advanced English - British And American
Iazigi
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