Félix X. Morales
Aibonito
Summary
IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
5
5
years of professional experience
Work History
System Administrator
Cooperativa A/C San Jose
11.2021 - Current
- Managed and maintained server infrastructure for a large organization
- Provided technical support and troubleshooting for network issues
- Implemented security protocols to protect sensitive data
- Collaborated with cross-functional teams to optimize system performance
- Performed regular backups and disaster recovery procedures
- Installed and configured software and hardware systems
- Created and documented standard operating procedures for system maintenance
- Monitored server performance and capacity planning
Bank Teller
Cooperativa A/C San Jose
11.2021 - Current
- Trained new employees on cash handling procedures and customer service protocols
- Used accounting software to input transactions and generate financial reports
- Collaborated with team members to ensure smooth operations and efficient service
- Handled financial transactions accurately and efficiently in a fast-paced environment
- Provided excellent customer service and resolved inquiries or concerns in a timely manner
- Managed cash transactions and balanced cash drawers at a previous retail job
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Manager
KaizenLife
12.2019 - 11.2021
- Provided exceptional customer service and resolved any issues or complaints in a timely and professional manner
- Ensured compliance with state and local regulations regarding cannabis sales and distribution
- Supervised inventory management and ordering to ensure adequate stock levels and minimize waste
- Developed and implemented training programs for staff on product knowledge and customer service
- Managed daily operations of a cannabis dispensary with a focus on compliance and customer service
Mechanical Engineering Assistant
Nuway
08.2019 - 12.2020
- Managed procurement and inventory control for mechanical parts and materials
- Collaborated with cross-functional teams to develop new products and improve existing ones
- Performed stress analysis and simulations to optimize design performance
- Designed and analyzed mechanical components for a variety of projects
Education
MBA - Project Manager/ En Curso
Ana G. Mendez University
Puerto RicoBBA - Business Administration And Accounting
NUC University
Puerto Rico05-2021
BBA - Mechanical Engineering/ 3 Years
Interamericana University
Puerto RicoSkills
- Customer assistance
- System monitoring
- Windows administration
- User management
- Hardware and software installation
- IT documentation
- Helpdesk operations
- Device configuration
- Program installations
- Incident management
- Project management
- Technical specifications
- Email administration
- Equipment management
- Technical education
- Project coordination
- Cybersecurity best practices
Certificationscourses
- Microsoft Security, Compliance, and Identity Fundamentals
- Microsoft Azure Fundamentals
- Introduction to Copilot for Microsoft 365
- Introducción a la gestión de proyectos informáticos
- Introducción a chatGPT
- Explore the possibilities with Microsoft 365 Copilot
- Introduction to Copilot in Microsoft Power Platform
- Use Copilot in Power Automate
- Use Copilot in Power Apps
- ACL Analytics
Timeline
System Administrator
Cooperativa A/C San Jose
11.2021 - Current
Bank Teller
Cooperativa A/C San Jose
11.2021 - Current
Manager
KaizenLife
12.2019 - 11.2021
Mechanical Engineering Assistant
Nuway
08.2019 - 12.2020
MBA - Project Manager/ En Curso
Ana G. Mendez University
BBA - Business Administration And Accounting
NUC University
BBA - Mechanical Engineering/ 3 Years
Interamericana University
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