Frances Hernández Casas
Luquillo
Summary
Responsible and dedicated student with a strong work ethic. Determined in completing goals set and enthusiastic about the journey involved. Hardworking individual, organized and dependable. Always willing to go the extra mile to complete tasks.
Overview
2
2
years of professional experience
Work History
Costumer Service Assistant
ProWindows And Doors
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Handled high call volume while maintaining professional demeanor and ensuring timely resolutions.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Education
Bachelor of Science - General Biology
University of Puerto Rico Humacao
Humacao, Puerto Rico05.2026
High School Diploma -
Colegio San Antonio Abad
Humacao, Puerto Rico05.2026
Skills
- Microsoft Word
- Microsoft PowerPoint
- Basic Laboratory Skills
- Great Communication Skills
- Natural Leader
- Problem solver
- Bilingual (English & Spanish)
- Typing
- Canva
Affiliations
- MEDLIFE UPRH
Timeline
Costumer Service Assistant
ProWindows And Doors
06.2022 - Current
Bachelor of Science - General Biology
University of Puerto Rico Humacao
High School Diploma -
Colegio San Antonio Abad
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