Frances Rivera Rivera

As a Customer Service Representative at Conduent, I excel in delivering exceptional client support through effective communication and problem-solving. I am skilled in managing inquiries, resolving issues promptly, and ensuring high levels of client satisfaction. My strong interpersonal skills and attention to detail contribute to building trusting relationships and maintaining accurate records. I thrive in fast-paced environments, prioritize tasks effectively, and adapt quickly to meet evolving client needs.

As a psychology Counseling Apprenticeship, I am honing my skills in empathetic listening, counseling techniques, and client relationship building. I excel in creating a supportive environment for clients, addressing their concerns with sensitivity and professionalism. My ability to analyze and understand diverse perspectives allows me to provide tailored guidance and support, fostering positive outcomes for individuals seeking assistance. These experiences equip me with essential skills to transition into a Member Success Specialist role, where I can effectively support clients, build strong relationships, and contribute to their overall success and well-being.

As an English teacher, I specialize in creating engaging and inclusive learning environments where students thrive academically and personally. Through effective communication and instructional strategies, I support students in developing strong language skills and critical thinking abilities. My passion for education drives me to individualize learning experiences, ensuring each student's unique needs are met. These skills in fostering student success, combined with my dedication to student growth and development, prepare me well for a role as a Member Success Specialist, where I can apply my teaching expertise to support and empower individuals in achieving their goals.