Hi, I’m
FRANCES SANTIAGO
San Juan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
years of professional experience
Work History
ZONI TOURS
EDUCATIONAL TOURS DIRECTOR
07.2023 - Current
Job overview
- Worked closely with clients to understand unique needs and meet specific group travel desires.
- Created curriculum-based itineraries to meet specific educational travel goals.
- Worked with teams of designers, editors and marketers to create content for our website and client campaigns.
- Handled sensitive information with professionalism and discretion.
- Utilized Frappe ERP and CRM systems to organize information and reach out to clients
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
ESCUELA ROSALINA CARABALLO – ESCUELA CON CAUSA
ENGLISH TEACHER
09.2022 - 07.2023
Job overview
- Prepared comprehensive English curriculum for multiple classes.
- Developed innovative lesson plans to engage students in English language learning.
- Led interesting and diverse group activities to engage students in course material.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Worked with other teachers to support struggling students and provide thorough help to rectify academic, social emotional, and behavior issues.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Promoted culture of inclusion, respect and collaboration in classroom.
SPANISH TEACHER, , DON BOSCO CRISTO REY
DEPARTMENT CHAIR
08.2014 - 06.2022
Job overview
- Built a Spanish program that met the needs of a variety of students including those with learning differences, receptive bilingual students, and heritage language learners
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Observed, coached and mentored department staff.
- Built collaborative team of adults dedicated to joint attainment of department goals.
- Provided timely feedback to grade-level teams, the Spanish department, students, and administration using both quantitative and qualitative data
- Produced engaging lesson plans and activities to help students master learning objectives.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
- Explored and implemented innovative use of technology in language education.
- Participated in meetings to help create policies and procedures for educators and students
- Organized and led students on service trips to Santurce, Puerto Rico and Tucson, Arizona
- Completed performance reviews and remained up-to-date on required certifications and continuing education credits.
- Moderated Do It Yourself Club.
E.L. HAYNES PUBLIC CHARTER SCHOOL
SPANISH TEACHER
07.2013 - 06.2014
Job overview
- Created curriculum for Spanish classes for 5th – 8th grades as well as Pre-AP Spanish IV at the high school level
- Attended department meetings to develop and update course curricula.
- Explained concepts and assignments in both native and non-native languages.
- Provided differentiated instruction for a variety of students including heritage and second language learners.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
- Monitored student progress and provided feedback to both students and parents.
- Explored and implemented innovative use of technology in language education.
A.D.E. BILINGUAL HIGH SCHOOL
ACADEMIC DIRECTOR
01.2011 - 05.2013
Job overview
- Oversaw the day-to-day running of a small, rural school
- Taught Spanish, Social Studies, Civics, and Special Projects to students from 7th-11th grades
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Guided and supported faculty and staff in development of new programs.
- Assisted in development and implementation of faculty development plans.
- Created a curriculum for visiting student groups to learn about Costa Rica, our community, and the connections between the US and CostaRica
- Participated in school board meetings as a representative of the teaching staff.
- Proven ability to learn quickly and adapt to new situations.
ESPERANZA ACADEMY
SPANISH TEACHER
08.2009 - 06.2010
Job overview
- Taught Spanish 1 and 2 and provided differentiated instruction for a variety of students.
- Explored and implemented innovative use of technology in language education.
- Attended department meetings to develop and update course curricula.
- Explained concepts and assignments in both native and non-native languages.
- Used written exercises to test and develop reading and writing foreign languages.
- Reported progress of students and results of testing to school board and principal.
Education
NOTRE DAME OF MARYLAND UNIVERSITYBaltimore, MD
TEACHER CERTIFICATION from Education
University Overview
- 3.9 GPA
EASTERN UNIVERSITYSt. Davids, PA
Master of Arts from Urban International Development
University Overview
- 3.8 GPA
HOOD COLLEGEFrederick, MD
Bachelor of Arts from Latin American Studies
University Overview
- 3.5 GPA
Skills
- Curriculum Development
- Spanish-English Bilingual
- Classroom Management
- Travel Research
- Travel Arrangements
- Itineraries
- Creative Writing
- Consistent Brand Messaging
- Proofreading
- Group and Individual Instruction
- Problem-Solving
- Microsoft and Google Suites
Languages
Spanish, English
Native language
Portuguese
Upper intermediate
B2
German
Intermediate
B1
Timeline
EDUCATIONAL TOURS DIRECTOR
ZONI TOURS
07.2023 - Current
ENGLISH TEACHER
ESCUELA ROSALINA CARABALLO – ESCUELA CON CAUSA
09.2022 - 07.2023
DEPARTMENT CHAIR
SPANISH TEACHER, , DON BOSCO CRISTO REY
08.2014 - 06.2022
SPANISH TEACHER
E.L. HAYNES PUBLIC CHARTER SCHOOL
07.2013 - 06.2014
ACADEMIC DIRECTOR
A.D.E. BILINGUAL HIGH SCHOOL
01.2011 - 05.2013
SPANISH TEACHER
ESPERANZA ACADEMY
08.2009 - 06.2010
NOTRE DAME OF MARYLAND UNIVERSITY
TEACHER CERTIFICATION from Education
EASTERN UNIVERSITY
Master of Arts from Urban International Development
HOOD COLLEGE
Bachelor of Arts from Latin American Studies
Similar Profiles
Katya KhurtsilavaKatya Khurtsilava
Part Time ESL Teacher at Zoni Language CentersPart Time ESL Teacher at Zoni Language Centers
Joseph HallJoseph Hall
ESL Teacher at Zoni Language CentersESL Teacher at Zoni Language Centers
Karla PouerieKarla Pouerie
Administrative Assistant at Zoni Language CentersAdministrative Assistant at Zoni Language Centers
ANGY NIKYOLI GONZALEZ ALCANTARAANGY NIKYOLI GONZALEZ ALCANTARA
Sales Representative at Grupo BacháSales Representative at Grupo Bachá
Julio AlamoJulio Alamo
Procurement Manager/Buyer Manager at El NidoProcurement Manager/Buyer Manager at El Nido