Professional Summary
Overview
Work History
Education
Skills
Timeline

Frances Sauri

Triple S Vida
Guaynabo
14
years of professional experience

Dynamic professional with a proven track record at Triple S Vida, excelling in customer service and critical thinking. Adept at resolving complex issues and enhancing client satisfaction. Strong data entry skills complement my active listening abilities, ensuring efficient communication and project continuity across teams. Committed to delivering results and driving operational excellence.

Work History

Customer Service Representative

2 Years 11 Months
Triple S Vida | 11.2023 - Current
  • Answered customer inquiries regarding policies, coverage, and account details with accurate information.
  • Resolved service issues by coordinating solutions across billing, claims, and support teams.
  • Documented customer interactions in CRM systems to maintain complete and accurate records.
  • Processed requests, updates, and follow-ups while meeting service quality standards.

Shift Leader

7 Years
Walgreens | 10.2016 - 10.2023
  • Supervised front-end workflows, assigning tasks and maintaining service standards during peak store hours.
  • Opened and closed store operations, securing cash, registers, and sales floor compliance.
  • Coached team members on customer service, transaction accuracy, and daily store procedures.
  • Monitored inventory levels, restocking merchandise and communicating replenishment needs to management.

Project Coordinator

3 Years 7 Months
Humidity Control Solutions | 03.2013 - 10.2016
  • Coordinated project schedules, milestones, and deliverables to keep cross-functional work aligned.
  • Monitored task progress and flagged timeline risks for timely issue resolution.
  • Facilitated communication between clients, vendors, and internal teams to support project continuity.
  • Prepared status updates, meeting notes, and project documentation with strong attention to detail.

Education

Associate of Arts - Architectural Drafting

Liceo De Arte Y Tecnología

Skills

Customer service
Active listening
Critical thinking
Data entry

Timeline

Customer Service Representative

Triple S Vida
11.2023 - CurrentRead More

Shift Leader

Walgreens
10.2016 - 10.2023Read More

Project Coordinator

Humidity Control Solutions
03.2013 - 10.2016Read More

Liceo De Arte Y Tecnología

Associate of Arts from Architectural Drafting
Read More
Frances Sauri