Dynamic professional with a proven track record at Triple S Vida, excelling in customer service and critical thinking. Adept at resolving complex issues and enhancing client satisfaction. Strong data entry skills complement my active listening abilities, ensuring efficient communication and project continuity across teams. Committed to delivering results and driving operational excellence.
Work History
Customer Service Representative
2 Years 11 Months
Triple S Vida | 11.2023 - Current
Answered customer inquiries regarding policies, coverage, and account details with accurate information.
Resolved service issues by coordinating solutions across billing, claims, and support teams.
Documented customer interactions in CRM systems to maintain complete and accurate records.
Processed requests, updates, and follow-ups while meeting service quality standards.
Shift Leader
7 Years
Walgreens | 10.2016 - 10.2023
Supervised front-end workflows, assigning tasks and maintaining service standards during peak store hours.
Opened and closed store operations, securing cash, registers, and sales floor compliance.
Coached team members on customer service, transaction accuracy, and daily store procedures.
Monitored inventory levels, restocking merchandise and communicating replenishment needs to management.
Project Coordinator
3 Years 7 Months
Humidity Control Solutions | 03.2013 - 10.2016
Coordinated project schedules, milestones, and deliverables to keep cross-functional work aligned.
Monitored task progress and flagged timeline risks for timely issue resolution.
Facilitated communication between clients, vendors, and internal teams to support project continuity.
Prepared status updates, meeting notes, and project documentation with strong attention to detail.