Frances Torres
Chula Vista
Summary
Results-driven leader with a proven track record at Banfield Pet Hospital, successfully enhancing operational efficiency and service quality. Bilingual in English and Spanish, demonstrating strong communication skills alongside expertise in inventory management. Thrives in high-pressure environments, consistently delivering optimal outcomes while fostering team development and professional growth.
Overview
6
6
years of professional experience
Work History
Shift Lead
Banfield Pet Hospital
01.2022 - 01.2024
- I am a previous Shift Lead at Banfield Pet Hospital. I started after my externship of 240 hours.
- I was responsible for ensuring that everything in the hospital was flowing correctly in the treatment area.
- I was in charge of doing the weekly order, training associates to ensure the clients were getting educated on hospital services, such as OWP.
- Dealing with daily operations of the hospital.
- Making the weekly revenue folder for the hospital and ensuring that the petware schedule is scrubbed to coordinate with the doctors.
- I set up the surgery suites, preparing the animals for IVC, drawing blood, and running blood work in the lab.
- Restraining pets during a procedure, drawing up syringes with different types of medication, and peri-op and post-op monitoring.
- Monitored and maintained equipment to ensure operational efficiency.
- Facilitated training sessions for new employees on company policies and procedures.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Conducted regular inventory checks to maintain accurate stock levels.
Greece Medical Internship
Athens
06.2023 - 07.2023
- I was in Athens, Greece for 8 weeks
- From I shadowed around different areas of the Metropolitan General Hospital for four weeks
- There I got to observe and scrub in on different Orthopedic, Cardiac, and ER Surgeries
- I shadowed an Anesthesiologist, where I got to learn Medical terminology
- The other four weeks I got to shadow different doctors at a Trauma- Orthopedic Hospital
Team Leader
Chick-Fil-A
01.2018 - 01.2020
- I was responsible for the accountability of all the team members
- I worked the front and back of the house making sure everything was stocked correctly, cleaned properly, and in working order
- I prepared the shifts from morning to afternoon and ordered food for restocking
Education
B.S. - Biology
Arizona State University Online
01.2025
Veterinary Assistant certificate -
Pima medical institute
San diego, california01.2022
High school diploma -
Osceola High School
05.2019
computer science
Interamericana de Puerto Rico
Skills
- Bilingual (English and Spanish)
- Active listening
- High stress tolerance
- Leadership experience
- PC computers
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Docs
- Google Sheets
- Inventory management
- Daily reporting'
- Shift leadership
Technologicalproficiencies
- PC computers
- Microsoft Word, Excel, and PowerPoint
- Google Docs, Sheets
Activities
- Enjoy working and applying my interpersonal skill set that allows me to connect with Clients.
- Punctual and flexible.
- Participated in an entrepreneurship Academy called DECA in 2018-2019, which prepares emerging leaders and entrepreneurs in Marketing, Financing, Hospitality, and Management.
Timeline
Greece Medical Internship
06.2023 - 07.2023
Shift Lead
Banfield Pet Hospital
01.2022 - 01.2024
Team Leader
Chick-Fil-A
01.2018 - 01.2020
B.S. - Biology
Arizona State University Online
Veterinary Assistant certificate -
Pima medical institute
High school diploma -
Osceola High School
computer science
Interamericana de Puerto Rico
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