Francheska Valentin
Hormigueros
Summary
Dynamic retail sales associate with a proven track record at Bath & Body Works, excelling in customer service and sales expertise. Skilled in inventory management and visual merchandising, consistently enhancing the shopping experience. Bilingual in English and Spanish, I effectively engage customers, driving sales and fostering loyalty through exceptional service.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Bath & Body Works
Holyoke, MA
10.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Retail Sales Associate
Aarons
Springfield, MA
08.2023 - 01.2024
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Retail Sales Associate
Vapor World / Smoke City
Mayaguez, Puerto Rico
02.2020 - 07.2023
- Managed efficient cash register operations.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Retail Sales Associate
Zara
Boston, MA
10.2018 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor - Criminal Justice
Universidad Ana G. Mendez
Cabo RojoBachelor - Psychology
Universidad Interamericana De P.R.
San GermanHigh School Diploma -
Colegio La Monserrate
Hormigueros, P.R.Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Product knowledge
- Stocking and receiving
- POS system operations
- Sales expertise
- Very Fluent in English and Spanish
Timeline
Retail Sales Associate
Bath & Body Works
10.2023 - 03.2024
Retail Sales Associate
Aarons
08.2023 - 01.2024
Retail Sales Associate
Vapor World / Smoke City
02.2020 - 07.2023
Retail Sales Associate
Zara
10.2018 - 01.2019
Bachelor - Criminal Justice
Universidad Ana G. Mendez
Bachelor - Psychology
Universidad Interamericana De P.R.
High School Diploma -
Colegio La Monserrate