Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francheska Valentin

Hormigueros

Summary

Dynamic retail sales associate with a proven track record at Bath & Body Works, excelling in customer service and sales expertise. Skilled in inventory management and visual merchandising, consistently enhancing the shopping experience. Bilingual in English and Spanish, I effectively engage customers, driving sales and fostering loyalty through exceptional service.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Bath & Body Works
Holyoke, MA
10.2023 - 03.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Retail Sales Associate

Aarons
Springfield, MA
08.2023 - 01.2024
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Retail Sales Associate

Vapor World / Smoke City
Mayaguez, Puerto Rico
02.2020 - 07.2023
  • Managed efficient cash register operations.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.

Retail Sales Associate

Zara
Boston, MA
10.2018 - 01.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Bachelor - Criminal Justice

Universidad Ana G. Mendez
Cabo Rojo

Bachelor - Psychology

Universidad Interamericana De P.R.
San German

High School Diploma -

Colegio La Monserrate
Hormigueros, P.R.

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Product knowledge
  • Stocking and receiving
  • POS system operations
  • Sales expertise
  • Very Fluent in English and Spanish

Timeline

Retail Sales Associate

Bath & Body Works
10.2023 - 03.2024

Retail Sales Associate

Aarons
08.2023 - 01.2024

Retail Sales Associate

Vapor World / Smoke City
02.2020 - 07.2023

Retail Sales Associate

Zara
10.2018 - 01.2019

Bachelor - Criminal Justice

Universidad Ana G. Mendez

Bachelor - Psychology

Universidad Interamericana De P.R.

High School Diploma -

Colegio La Monserrate
Francheska Valentin