Francheska Valentín
Guayama,P.R
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Ferretería y Gravero La Muñeca
Guayama, P.R
12.2020 - 06.2021
- Greeting customers
- Manage the cashier and sales
- Managing security and telecommunications systems
- Handling queries and complaints via phone, e-mail, and general correspondence
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff member in time
- Managing meeting room availability
- Compute price or merchandise
- Keep records of sale
- Prepare merchandise for shipment
- Replenish inventory
Cashier
Home Depot
Orlando, FL
10.2019 - 12.2019
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Bagging or wrapping purchases to ensure safe transport
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes
- Maintaining a clean workspace
Capstone
Florida Technical College
Orlando, FL
08.2018 - 09.2018
- Translated and reviewed medical terminology related to medical billing & coding, reimbursement issues, overview of ICD-10 and CPT coding, and pathophysiology for each organ system
- Analyzed patient health records to identify surgical procedures and operations or other services
- Abstracted information from the medical record and coded accurately procedures and services using the CTP and ICD-10-CM
- Analyzed patient health records to identify principal or first-listed and secondary diagnoses
- Demonstrate the ability to assign Diagnosis Related Groups (DRGs)
- Practical experience on in and out patients coding procedures: Evaluation and Management, Medicine, General Surgery
Stock Clerk
Walmart
Orlando, FL
08.2016 - 05.2017
- Accept delivered packages and ensure proper amount is inside
- Unload merchandise
- Mark items with identifying codes, such as price, stock, or inventory control codes
- Stock shelves with unpacked items
- Ensure label is clear and visible
- Help customers fill orders
- Complete customers mail, Web, and phone orders by retrieving the ordered merchandise
- Compute price of merchandise
- Keep records of sale
- Prepare merchandise for shipment
- Replenish inventory
Front Desk Agent
Hotel Executive Suite
Carteret, NJ
01.2016 - 05.2016
- Greeted, registered, and assigned rooms to guests of hotels
- Verified customers' credit, and established how the customer will pay for the accommodation
- Reviewed accounts and charges with guests during the checkout process
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Recorded guest comments or complaints, referring customers to managers as necessary
Education
Medical Billing and Coding Diploma -
Florida Technical College
09.2018
Skills
- Positive and professional
- Multitasking and prioritization
- Reception desk management
- Scheduling appointments
- Multi-line telephone operation
- Meticulous and organized
- Scheduling
- Customer and client relations
Languages
- Spanish
- English
Skills - Medicalbillingandcoding
- CPT Coding
- HCPCS Coding
- People Soft
- ICD-10
- EMR Utilizing Medisoft
- Medicare, Medicaid, & TRICARE
- Health Insurance Verification
- Typing Proficient 40 WPM
- Front Desk/Receptionist Duties
- Proficient Microsoft Suite
Languages
Spanish
Proficient
C2
English
Upper Intermediate
B2
Timeline
Receptionist
Ferretería y Gravero La Muñeca
12.2020 - 06.2021
Cashier
Home Depot
10.2019 - 12.2019
Capstone
Florida Technical College
08.2018 - 09.2018
Stock Clerk
Walmart
08.2016 - 05.2017
Front Desk Agent
Hotel Executive Suite
01.2016 - 05.2016
Medical Billing and Coding Diploma -
Florida Technical College