Francisco Paris Cortes
HOUSEKEEPING
Vieques,PUERTO RICO
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Associate
Family Dollar
08.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Housekeeping Room Attendant
House Cleaning
12.2019 - 07.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
Master of Architecture - House Design
Hillsborough Community College
Dale Mabry Campus Tampa,FL05.2025
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
Helping others
- I mean helping my family in what ever they need to get done.
- Lessening to music
- Studying
Languages
Spanish
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Family Dollar
08.2022 - 10.2023
Housekeeping Room Attendant
House Cleaning
12.2019 - 07.2022
Master of Architecture - House Design
Hillsborough Community College
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