Francisco Peguero Rivera

San Antonio

Summary

Dynamic and bilingual professional with a proven track record at HEB, enhancing customer loyalty and streamlining operations. Excelled in conflict resolution and efficient time management.

Offering strong work ethic and positive attitude, eager to learn and develop in a retail environment. Able to quickly grasp new concepts and efficiently manage store inventory and customer interactions. Gained plenty of work experience as an intern, contributing to helping reduce workload and having conversations with actual victims.

Overview

years of professional experience

Work History

E-store Specialist

HEB

San Antonio, Puerto Rico

02.2022 - Current

Contributed to a safe and efficient work environment as the shift lead, by promoting communication and making sure the necessary tasks were completed.

Resolved daily negative customer feedback and built trust and loyalty with the patrons.

Streamlined communication between employees by initiating the implementation of a digital platform for sharing schedules, announcements, or other relevant information.

Intern

Danial Galan

Bexar County District Attorney’s Office

05.2024 - 08.2024

Supported members of the staff in their daily tasks, reducing their workload burden which allowed for more of a direct focus on higher-priority assignments.

Gained tremendous work experience, learning legal concepts and strategies that will apply to my future job.

Performed RIP calls (Restitution, Injury, and Punishment).

Ran and mailed subpoenas.

Education

Bachelor of Arts - Criminal Justice

UTSA

San Antonio

12-2024

Skills

In my work and educational experience, I have acquired various skills that have shaped me into the hardworking person I believe I am Those skills are as follows:

-Time Management

-Bilingual (English, Spanish)

-Customer assistance

-Money Management

-Phone Etiquette

-Flexibe Schedule

-Stocking and Receiving

-Teamplayer

-Conflict resolution

-Friendly

Timeline