Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Francisco Rodríguez

Aguadilla

Summary

Dynamic professional with a proven track record, excelling in team leadership and advanced communication. Skilled in problem-solving and fluent in both Spanish and English, I effectively resolved complex customer issues while enhancing team performance. My expertise in inventory management and commitment to excellence drive operational success.

Overview

5
5
years of professional experience

Work History

Supervisor

Capitol Bridge
Isabela
11.2023 - Current
  • Ensured that company policies, objectives, and communication goals were met.
  • Set and enforced clear objectives to keep all employees on the same page and working together.
  • Coached and counseled employees to ensure that each work process is carried out in accordance with company policies.
  • Use of strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand.
  • Evaluated team performance and provided metrics to members of the leadership team.
  • Performed minor repairs on equipment to keep jobs on track and alerted the IT Support department when major machinery failures occurred.

Contact Center Agent

Capitol Bridge
Isabela
09.2023 - 11.2023
  • Greeted customers warmly and ascertain problem or reason for calling.
  • Provided accurate, valid and complete information by using the right methods and tools.
  • Developed creative solutions to resolve complex customer issues in an efficient manner.

Associate

Walmart
Isabela
10.2021 - 09.2023
  • Consistently demonstrated the ability to meet and exceed physical demands essential for effective operations.
  • Showed resilience by working in varying weather conditions, reflecting a commitment to completing tasks under challenging circumstances.
  • Demonstrated physical stamina by regularly maneuvering over long distances and maintaining energy throughout shifts.
  • Quickly adjusted to different operational demands, including peak shopping hours and maintaining store organization.

Warehouse Employee

Industrias Feliciano Aluminum, Inc.
Aguadilla
01.2020 - 10.2021
  • Benefited teams and customers with my expertise in inventory management and current stock levels, which improved accuracy and product availability.
  • Tracked inventory levels and completed audits to find and correct inaccuracies.
  • Kept warehouse stations and equipment in good working order in accordance with OSHA requirements.
  • Used forklifts and pallet jacks to move products.

Education

Bachelor of Arts - Forensic Psychology

University of Puerto Rico at Ponce
Ponce, PR
01.2021

Skills

  • Fluent in Spanish and English
  • Advanced communication ability
  • Rapid learner
  • Critical thinker
  • Computer skills
  • Customer service
  • Team leadership

References

References available upon request.

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Supervisor

Capitol Bridge
11.2023 - Current

Contact Center Agent

Capitol Bridge
09.2023 - 11.2023

Associate

Walmart
10.2021 - 09.2023

Warehouse Employee

Industrias Feliciano Aluminum, Inc.
01.2020 - 10.2021

Bachelor of Arts - Forensic Psychology

University of Puerto Rico at Ponce

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Francisco Rodríguez