Francisco J. Garcia Rios
Coto Laurel
Summary
Professional with strong expertise in client retention and contract renewals. Known for effective communication, problem-solving, and negotiation skills that drive customer satisfaction and business continuity. Strong focus on collaboration and adaptability, ensuring seamless alignment with shifting priorities and team goals. Proven ability to build relationships, manage accounts, and deliver impactful results.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Renewals Specialist
Granicus
04.2023 - 02.2025
- I managed daily communication and contract processing for over 1,000 customers across Puerto Rico and the US, providing support, addressing legal and financial inquiries, and negotiating contracts
- My efforts generated over $5 million in profit within a year
Producer/Editor/Journalist
Business Process Outsourcing
07.2020 - 02.2023
- I produced commercials, interviews, segments and individual recordings for commercial clients
- Served as Editor of the digital newspapers 'Noticias de Ponce' and 'El Foro de Puerto Rico' with up to 2 million monthly visits
Telemarketing Officer
Pontifical Catholic University of Puerto Rico
08.2015 - 07.2016
- As a telemarketing officer, I was the initial point of contact for prospective students, responsibly and securely handling their sensitive personal information
Education
Bachelor's Degree - Business Administration, Radio and Television Production, Advertising
Pontifical Catholic University of Puerto Rico
Ponce, Puerto Rico 08.2014 - 6 2019
Skills
Fluent in both Spanish and English
Customer service skills
Salesforce proficiency
Relationship management
Customer retention expertise
Deadline management
Legal documentation
Documentation review
Computer and software savvy
Writing and oral communication skills
Awards
- Board member of the PUCPR University Lions Club (2015-2016)
- 5-time member of the Dean's Honors List of the PUCPR (2014-2019)
- Coverage of the 2020 Puerto Rico Elections, 2020
- Coverage of the arrival of President Biden in Ponce, Puerto Rico for 'Noticias de Ponce' and 'El Foro de Puerto Rico', 2022
- Created over $5 million in revenue for Granicus, 2023
Timeline
Renewals Specialist
Granicus
04.2023 - 02.2025
Producer/Editor/Journalist
Business Process Outsourcing
07.2020 - 02.2023
Telemarketing Officer
Pontifical Catholic University of Puerto Rico
08.2015 - 07.2016
Bachelor's Degree - Business Administration, Radio and Television Production, Advertising
Pontifical Catholic University of Puerto Rico
08.2014 - 6 2019
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