Franzua Velazquez Abreu
Yabucoa
Summary
To be an asset to the company and obtain a responsible position related to the acquired knowledge, which allows me to develop my abilities and existing knowledge to the maximum. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dr. House
09.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Cashier
THE THRIFT STORE
01.2018 - 01.2020
- Welcoming customers, answering their questions, helping them locate items, locating items and adobe or recommendations
- At the end of the night we had to make sure the store was complete clean and organized.
Appointment Setter
DYNAMIC SOLUTIONS
01.2017 - 01.2018
- Politely answer inbound calls and respond to customer inquiries in a timely manner.Generate customer interest in the company's products or services.Provide personalized customer service by responding to the needs of customers.
Key Holder/Assistant Manager
FALLAS STORE
01.2016 - 01.2017
- I was responsible for performing managerial tasks in support of the store manager and filling in when they are absent, so as the retail assistant manager I was also responsible for supervising the sales team as well as training new employees, monitoring inventory and ordering merchandise based on demand
- You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.
Certified Nursing Assistant
BETTER HOME HEALTH CARE
01.2014 - 01.2016
- As a CNA I would perform many basic care tasks for patients, like grooming, dressing, bathing, eating and exercising
- They also assist the nursing staff with medical tasks like taking blood, monitoring vitals with medical equipment and reporting patient behavior and wellbeing.
Sales Associate/Cashier/Customer Service
GUESS FACTORY STORE
01.2011 - 01.2013
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Education
Nursing
Universidad Interamericana De Puerto Rico
Guayama, Puerto Rico06.2010
High School Diploma -
East Bay High School
Gibsonton, Florida 06.2005
Skills
- Microsoft office, Key Holder, Retail Management, Inventory
- High-Volume Environments
- Budget Controls
- Improve Performance
- Coaching and Mentoring
- Outbound Calling
- Data Verification
- Telephone Communication
- Documentation
- Multi-Line Telephone Systems
- Document Conversion
- Persuasive Communication Style
Certification
Certified Nursing Assistant (CNA) 2011
Additional Information
- 2
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Dr. House
09.2020 - Current
Cashier
THE THRIFT STORE
01.2018 - 01.2020
Appointment Setter
DYNAMIC SOLUTIONS
01.2017 - 01.2018
Key Holder/Assistant Manager
FALLAS STORE
01.2016 - 01.2017
Certified Nursing Assistant
BETTER HOME HEALTH CARE
01.2014 - 01.2016
Sales Associate/Cashier/Customer Service
GUESS FACTORY STORE
01.2011 - 01.2013
Nursing
Universidad Interamericana De Puerto Rico
High School Diploma -
East Bay High School
Similar Profiles
Zorynelle FelicianoZorynelle Feliciano
SSBCI- CMS PROGRAM at DR HOUSE INCSSBCI- CMS PROGRAM at DR HOUSE INC
Dr Hema RahulDr Hema Rahul
Resident Dental Surgeon at Dr Asish Mukundan's Happy Dental HouseResident Dental Surgeon at Dr Asish Mukundan's Happy Dental House
Karen BryantKaren Bryant
Owner at The House Dr.Owner at The House Dr.