Gabriel Betancourt Bauer
San Juan
Summary
Proven professional with a track record of enhancing data integrity at Escuela Graduada De Salud Publica – RCM UPR through advanced data entry techniques and reducing errors by implementing automated systems. Adept at building empathy and rapport with clients, showcased during tenure at Walgreens, achieving high customer satisfaction. Fluent in both Spanish and English, excelling in multicultural communication environments.
Overview
2
2
years of professional experience
Work History
Survey Interviewer
Estudios Técnicos Inc.
04.2023 - Current
- Explained survey objectives and procedures to interviewees.
- Adjusted scripts to better target needs and interests of specific individuals.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Performed data entry, electronic data collection and tracing to support research.
Data Entry
Escuela Graduada De Salud Publica – RCM UPR
05.2023 - 05.2024
- Enhanced financial aid processing by streamlining document verification and data entry procedures.
- Reduced errors in data entry through the implementation of automated data input procedures.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Ensured accurate policy documentation through meticulous data entry and verification procedures.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Customer Service Associate
Walgreens
12.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Bachelor of Science - Interdisciplinary Studies
Universidad De Puerto Rico Recinto De Río Piedras
San Juan, Puerto Rico06-2024
Skills
- Empathy and rapport building
- Organization
- Data collection
- Interview techniques
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Associate
Walgreens
12.2023 - 03.2024
Data Entry
Escuela Graduada De Salud Publica – RCM UPR
05.2023 - 05.2024
Survey Interviewer
Estudios Técnicos Inc.
04.2023 - Current
Bachelor of Science - Interdisciplinary Studies
Universidad De Puerto Rico Recinto De Río Piedras
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