Gabriel De Leon Torres

• Assisted customers with purchases, inquiries, and product recommendations in a fast-paced gourmet supermarket environment.
• Maintained a high level of service by resolving complaints and ensuring customer satisfaction.
• Handled cash register transactions, returns, and exchanges with accuracy and efficiency.
• Supported daily store operations, including stocking, merchandising, and maintaining clean, organized work areas.

•Packaged, transported, and loaded groceries and merchandise from the store to customers' vehicles. •Assisted in selecting, sorting, and unloading merchandise into refrigeration, frozen, or dry storage holding areas.

•Returned products to proper locations and ensured accurate stock placement.

•Provided excellent customer service by answering product-related questions, locating products, and helping customers as needed.

•Organized, cleaned, and prepared prep areas, the warehouse, and the sales floor for incoming deliveries.

Played a key role in preparing the store for high-volume deliveries, ensuring efficient restocking and organization.

•Worked in direct support of local, state, and federal law enforcement agencies.

•Mentored and guided junior team members, ensuring proper training in local and federal law and security duties.

•Managed multiple projects simultaneously, maintaining various files, indexes, and logs. •Operated a multi-phone system and acted as the primary 9-1-1 dispatcher, utilizing strong organizational skills.

•Maintained and updated service member records, handled correspondence, and scheduled appointments for junior team members. •Performed front desk duties, reviewed visitor records to ensure compliance with safety protocols, and relayed messages/orders within the chain of command. •Provided translation services to Spanish-speaking visitors and processed data related to service member scheduling.

• Investigated and reported crimes, accidents, offenses, and damage to property.
• Identified, pursued and arrested suspects and perpetrators of criminal acts.