Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Accomplishments
Personal Information
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Gabriel Escalante Cintrón

Guayama

Summary

Experienced Information Systems Specialist with 7+ years in designing and maintaining secure, high-performance technology environments. Skilled in IT infrastructure management, technical documentation, and cloud systems administration in hybrid settings. Proven track record of improving operational efficiency and driving innovation through strategic technology implementations. Committed to continuous improvement and technical excellence, ensuring organizations succeed in evolving IT landscapes while maintaining compliance and security standards. Bilingual proficiency in English and Spanish enhances communication and collaboration across diverse teams.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

IS Specialist

PharmEng Technology
12.2024 - Current
  • Documented client infrastructure and operational workflows via SOPs, network diagrams, and technical reports, enhancing audit preparedness and regulatory compliance.
  • Deployed and maintained virtual machines, shared storage, and segmented networks, adhering to GxP standards and best practices.
  • Conducted risk assessments and supported internal audits, driving remediation plans and infrastructure enhancements.
  • Delivered remote and on-site endpoint support, ensuring seamless access and troubleshooting within manufacturing environments.
  • Collaborated with automation and validation teams to ensure IT systems met process control requirements and data integrity standards.

IT Technician

Alivia Health
11.2023 - 12.2024
  • Deployed and managed enterprise endpoint management solutions across hybrid environments, enhancing user profiles and security policies.
  • Configured network drives, RDP access, printer mapping, and application credentials for seamless departmental operations.
  • Streamlined onboarding/offboarding processes using Freshservice and Kaseya BMS, ensuring timely hardware and software delivery.
  • Developed and maintained technical documentation, including SOPs and hardware/software matrices, to standardize procedures.
  • Provided Level 2/3 technical support for critical applications, fostering collaboration among internal teams to enhance IT service delivery.

Permit Agent

Planning Board
11.2019 - 11.2023
  • Provided tools for compliance with building codes and preparedness for natural disasters.
  • Supported citizens in risk mitigation and compliance with building regulations.
  • Developed a registration system for expert resources for emergencies and daily operations.
  • Conducted inspections to gather updated information on property conditions and compliance needs.
  • Evaluated complaints regarding building code violations through inspections and prepared comprehensive reports for relevant programs.

Pump Technician (Intern)

Control Power Solutions
10.2018 - 11.2019
  • Installed, repaired, and maintained IP-based industrial water pumps.
  • Inspected pumps for functionality, detecting and reporting operational deficiencies.
  • Configured systems using Putty, assigning IP addresses to ensure operational status.
  • Conducted daily safety inspections to meet compliance requirements.
  • Developed logical diagrams with Packet Tracer for customer presentations.

Network Technician (Intern)

Stryker
08.2017 - 08.2018
  • Oversaw all hardware and software equipment management at Stryker.
  • Maintained and optimized network equipment, including various Cisco switches and routers.
  • Responded to and prioritized multiple trouble tickets through KISAM ticketing system.
  • Developed logical network topologies using Visio and managed security operations for over 50 devices.
  • Collaborated with cross-functional teams to enhance IT infrastructure and improve service delivery.

Education

Master's Degree - Information Technology

NUC University
Online Division
04.2023 - 02.2025

Bachelor's - Computer Science, Network And Security

Inter American University of Puerto Rico
Guayama, PR
08.2015 - 05.2020

Skills

  • IT Infrastructure & Endpoint Management
  • Technical Documentation & SOP Development
  • Cloud Systems Administration (Hybrid Environments)
  • IT Service Management & Ticketing Platforms
  • System Automation & PowerShell Scripting
  • Information Security & Access Control Policies
  • Network Configuration & Troubleshooting
  • Hardware & Software Deployment & Imaging
  • Virtualization & Remote Access Management
  • Professional Communication & Collaboration Skills

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IS Specialist

PharmEng Technology
12.2024 - Current

IT Technician

Alivia Health
11.2023 - 12.2024

Master's Degree - Information Technology

NUC University
04.2023 - 02.2025

Permit Agent

Planning Board
11.2019 - 11.2023

Pump Technician (Intern)

Control Power Solutions
10.2018 - 11.2019

Network Technician (Intern)

Stryker
08.2017 - 08.2018

Bachelor's - Computer Science, Network And Security

Inter American University of Puerto Rico
08.2015 - 05.2020

Accomplishments

    • Automated user provisioning workflows using Kaseya BMS, reducing onboarding time by 50%.

    • Designed and implemented shared folder architecture and RDP access for 300+ users across 10+ departments.

    • Migrated critical endpoint policies to Microsoft Intune, improving compliance and remote control access.

Personal Information

I’m an Information Systems Specialist with a passion for infrastructure, cloud technologies, and solving complex IT challenges. I hold a master’s degree in IT and have hands-on experience managing servers, configuring networks, implementing virtualization, and supporting hybrid cloud environments, especially on Azure. My goal is to grow into a senior role where I can design and optimize scalable IT solutions that make a real difference in business operations. I enjoy working behind the scenes to ensure systems run smoothly, securely, and efficiently. I’m always learning, whether it’s through certifications, projects, or diving into new tools that help improve infrastructure reliability and performance. My work ethic is rooted in responsibility, consistency, and a deep commitment to quality.

Gabriel Escalante Cintrón