Open To Work
Gabriel Escalante Cintrón
IT/OT Infrastructure & Cloud Engineer
Guayama,Puerto Rico
Summary
Hybrid IT/OT Infrastructure & Cloud Engineer specializing in VMware vSphere/vCenter, Azure AD/M365, Cisco/Stratix, and regulated pharma environments. Experienced in zero-downtime migrations, VLAN/PTP segmentation, Intune/Autopilot automation, SCADA connectivity, and Wyse ThinOS optimization. Strong in GxP/CSV validation, IQ/OQ documentation, SOPs, and audit-ready technical packages.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
IS Specialist
C2S - Consulting to Success
12.2024 - Current
- Designed, administered, and optimized VMware vSphere/vCenter clusters, including HA/DRS tuning, resource-balanced provisioning, datastore allocation, and zero-impact lifecycle operations.
- Executed multi-site server and switch migrations across regulated production lines with zero downtime and full validation documentation.
- Implemented Cisco & Stratix VLAN segmentation, PTP boundary clock configurations, security hardening, and standard industrial profiles across OT networks.
- Led documentation for IQ/OQ, SOPs, network diagrams, startup-config templates, and audit-ready packages adopted as corporate standards.
- Supported IT/OT teams across Manufacturing Lines, including Wyse ThinOS 10 endpoint management, RDS/direct RDP optimization, and SCADA connectivity.
- Achieved 40% reduction in audit findings and maintained 100% SLA compliance across all infrastructure changes.
- Key contributor to the corporate rollout of Kneat Gx, including configuration specification workshops, validation templates, process flows, and training alignment with QA and CSV teams.
IT Technician
Alivia Health
11.2023 - 12.2024
- Managed 700+ endpoints via Intune, Autopilot, and Kaseya BMS, leading to 30% faster onboarding/offboarding.
- Automated provisioning workflows using PowerShell + Intune policies, including software deployment, compliance enforcement, and device configuration.
- Administered Azure AD/M365 accounts, licensing, access control, and MFA rollouts to maintain strong HIPAA compliance.
- Managed VPN access, endpoint security hardening, shared mailboxes, and RDP configurations across departments.
- Provided Tier 2/3 support for clinical applications ensuring uninterrupted healthcare operations.
Permit Agent
Planning Board
11.2019 - 11.2023
- Created compliance and risk management tools for municipal and industrial construction programs.
- Produced audit-ready documentation and regulatory reports across multiple jurisdictions.
- Streamlined permitting workflows, achieving a 20% reduction in processing times.
- Delivered document control standards later adopted across various programs.
Pump Technician (Intern)
Control Power Solutions
10.2018 - 11.2019
- Installed, configured, and maintained IP-based industrial pump controllers in pharmaceutical and municipal systems.
- Performed network troubleshooting using Putty/Packet Tracer and improved uptime via proactive maintenance.
- Reduced corrective maintenance by 15% and decreased controller setup time by 20%.
Network Technician (Intern)
Stryker
08.2017 - 08.2018
- Maintained Cisco switches/routers supporting production line uptime.
- Generated network diagrams and documentation for audits and change controls.
- Contributed to network segmentation upgrades and reduced incident MTTR by 20%.
Education
Master's Degree - Information Technology
NUC University
Online Division 04.2023 - 02.2025
Bachelor's - Computer Science, Network And Security
Inter American University of Puerto Rico
Guayama, PR 08.2015 - 05.2020
Skills
- VMware vSphere
- Windows Server / RDS
- Azure Active Directory
- Intune & Autopilot
- Cisco / Stratix Networking
- VLAN Configuration
- FortiGate Firewalls
- Wyse ThinOS / WMS
- SQL & Oracle APEX
- Kaseya BMS
- ServiceNow
- GxP / FDA Compliance
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Key Projects
Wyse ThinOS 10 Migration & RDS Optimization in Production Lines
- Designed ThinOS profiles, configured direct RDP, improved reconnection reliability, and delivered a full training package for operators and control technicians.
IT/OT Network Segmentation
- Deployed VLAN segmentation, PTP boundary clock, and Stratix industrial hardening to improve reliability and reduce OT downtime.
Kneat Gx Validation Platform Implementation
- Developed Configuration Specifications, validation flows, SOPs, IQ/OQ content, and training materials for regulated use across QA/CSV teams.
VMware vSphere/vCenter Cluster Optimization
- Performed HA/DRS tuning, resource balancing, zero-downtime maintenance, and migration of production systems in regulated environments.
Technologies
Virtualization & Servers
- VMware vSphere 7.x / vCenter
- Windows Server 2016 / 2019 / 2022
- Hyper-V
- RDS Farms & Load Balancing
Networking & IT/OT
- Cisco Catalyst 9300L
- Cisco/Allen-Bradley Stratix 5200 / 5700
- VLAN Design & Segmentation
- PTP (Precision Time Protocol)
- FortiGate Firewalls (60F / 100F)
- VPN (SSL/IPSec)
- MFA & Zero Trust Controls
Cloud & Endpoint
- Azure Active Directory
- Azure AD Connect
- Intune MDM/MAM
- Autopilot Deployment
- M365 (Exchange, Teams, SharePoint)
Thin Clients & VDI
- Wyse ThinOS 10.x
- Wyse Management Suite (WMS)
- Direct RDP & Broker Configurations
- Factory RDS High-Availability
Database & Development
- Oracle APEX 23.x
- PL/SQL
- SQL Server Management Studio
- PowerShell Automation
ITSM & Operations
- Kaseya BMS
- ServiceNow
- Freshservice
- SysAid
- Incident / Change / Request Management
Security & Compliance
- CrowdStrike Falcon
- Active Directory Hardening
- GxP / FDA / HIPAA Standards
- CSV (Computer System Validation)
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridTimeline
IS Specialist
C2S - Consulting to Success
12.2024 - Current
IT Technician
Alivia Health
11.2023 - 12.2024
Master's Degree - Information Technology
NUC University
04.2023 - 02.2025
Permit Agent
Planning Board
11.2019 - 11.2023
Pump Technician (Intern)
Control Power Solutions
10.2018 - 11.2019
Network Technician (Intern)
Stryker
08.2017 - 08.2018
Bachelor's - Computer Science, Network And Security
Inter American University of Puerto Rico
08.2015 - 05.2020