Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gabriel Santiago Rivera

Guaynabo

Summary

To leverage strong organizational skills, nursing background, and customer service expertise in a role that values dedication to excellence and customer satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Work History

Customer Service Representative

Liberty Puerto Rico
  • Achieved significant performance milestones: Increased sales revenue by 15% annually through effective customer engagement and upselling techniques
  • Maintained a 90% customer retention rate by resolving customer issues promptly and fostering strong client relationships
  • Exceeded collection targets by 20% in 2021, improving cash flow and reducing outstanding balances
  • Provided comprehensive customer service, sales, retention, and technical support, ensuring high customer satisfaction
  • Demonstrated expert knowledge of products and services, leading to enhanced customer interactions and increased sales.

Customer Care Associate, Sales Associate

JC Penney
  • Achieved a 95% customer satisfaction rating based on post-interaction surveys, showcasing exceptional service delivery
  • Contributed to a 10% increase in monthly sales by implementing effective sales strategies and product knowledge.

Sales Associate

Foot Locker, Inc.
  • Generated a 15% increase in sales revenue through personalized customer service and proactive sales techniques
  • Recognized for promoting a positive team environment and achieving sales targets consistently.

Events

Bahía Urbana
  • Managed event logistics and served as Stage Manager for events with up to 500 attendees, ensuring seamless execution and client satisfaction
  • Successfully secured and maintained sponsor agreements, enhancing event funding and community engagement.

Education

Bachelor of Science in Nursing -

AGM University of Puerto Rico
01.2019

Skills

  • Fully Bilingual (English/Spanish)
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Strong organizational, communication, and problem-solving skills
  • Expertise in customer service, sales, and technical support roles
  • Inbound and Outbound Calling
  • Call Management
  • Product Knowledge

Accomplishments

  • Recognized for exceeding performance targets consistently across roles, demonstrating dedication to achieving results.
  • Successfully managed high-profile events and maintained strong sponsor relationships, contributing to community visibility and event success.

Timeline

Customer Service Representative

Liberty Puerto Rico

Customer Care Associate, Sales Associate

JC Penney

Sales Associate

Foot Locker, Inc.

Events

Bahía Urbana

Bachelor of Science in Nursing -

AGM University of Puerto Rico

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Gabriel Santiago Rivera