Floor Manager
Eco's Sport Lounge Bar
Cayey
- Developed initiatives enhancing sales performance and efficiency.
- Optimized allocation of resources by controlling expenses and finances.
- Executed process improvements resulting in higher profit margins.
Gabriela Diaz Ramos
Summary
Results-driven professional with an MBA in Project Management and over 5 years of experience in operations, team leadership, event planning, and administrative coordination. Proven track record of streamlining processes, managing timelines, and supporting cross-functional teams in logistics, corporate operations, and strategic event planning. Adept at multitasking, navigating shifting priorities, and delivering projects efficiently in high-pressure environments.
Work History
Operations Coordinator
MGI Caribe - Luis Munoz Marin International Airport
Carolina
- Streamlined processes to boost operational efficiency.
- Managed teams in multiple airport terminal locations.
- Enhanced strategic processes to achieve metrics beyond projected benchmarks.
Sales Specialist
Coca Cola Bottler's
Bayamon
- Designed and implemented impactful strategies for sales growth and brand promotion.
- Managed logistics and coordination for successful implementation of promotional activities.
- Strengthened customer ties for sustainable growth.
Executive Assistant
Freedom Improvement - ProSolar
San Juan
- Executed adept scheduling and meeting coordination for senior leadership.
- Managed logistics for company-wide training initiatives.
- Directed efforts of both administrative and logistics teams for optimal performance.
- Cultivated collaborative partnerships with vendors and customers.
Education
Bachelor of Arts - Psychology
University of Puerto Rico
CayeyMBA - Project Management
OBS-Business School
BarcelonaSkills
- Administration and project management
- Leadership and team development
- Strategic planning and organization
- Resolution and decision-making
- Customer service and sales
- Optimization of budgets and resources
- English/Spanish proficiency
- Brand awareness
- Guest management
- Relationship building
- Operations oversight
Affiliations
- Member of Psi Chi Honor Society – Engaged in solidarity initiatives supporting vulnerable populations.
- Social Psychology Practice – Assisted individuals struggling with substance abuse through rehabilitation programs.
- Clinical Psychology Practice – Provided support to survivors of domestic abuse at Nueva Mujer Home following Hurricane Maria.
Accomplishments
- Reduced response times by 30% through administrative process optimization.
- Increased productivity and sales by 90% while leading a multidisciplinary team.
- Exceeded sales targets by $500 in just one hour using innovative strategies at the airport.
- Implemented marketing and sales strategies impacting 85% of Puerto Rico’s southern region.
- Achieved a 45% sales increase in the southern region (Caguas to Mayagüez) within seven months.
Timeline
Floor Manager
Eco's Sport Lounge Bar
Operations Coordinator
MGI Caribe - Luis Munoz Marin International Airport
Sales Specialist
Coca Cola Bottler's
Executive Assistant
Freedom Improvement - ProSolar
Bachelor of Arts - Psychology
University of Puerto Rico
MBA - Project Management
OBS-Business School