Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Echevarria Montalvo

Peñuelas,Puerto Rico

Summary

Self-motivated employee with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude and ability to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

9
9
years of professional experience

Work History

Goods and Property Student Helper

Universidad Interamericana Recinto de Ponce
Ponce, Puerto Rico
10.2016 - 05.2019
  • Completed various reports and analyzed each one.
  • Created, organized and maintained files to keep sensitive data secure.
  • Maintained a count of each product purchased by the University and kept track of the location of the product.
  • Answered phone calls sent to the University and forwarded them to an office that the caller needed to contact.

Customer Service, Barista

Coffee House
Ponce, Puerto Rico
01.2020 - Current
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Front Desk

Crunch Fitness
Ponce, Puerto Rico
05.2021 - Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phone calls and provided proper information to callers.
  • Maintained front desk and exercise area cleanliness.
  • Informed customers with detailed information on our packages, provided them with tours and answered any doubts and questions given.

Education

High School Diploma -

Academia Ponce Interamericana
Ponce
05.2016

Bachelor of Science - Biomedical Science

Universidad Interamericana
Ponce, Puerto Rico
06.2021

Skills

  • Hospitality services
  • Call routing
  • Email and telephone decorum
  • Customer assistance and interaction
  • Fluent in English and Spanish
  • Team collaboration, Leadership skills
  • Oral and writing communication
  • Effective planning, responsible and organized
  • Strong technology skills

Timeline

Front Desk

Crunch Fitness
05.2021 - Current

Customer Service, Barista

Coffee House
01.2020 - Current

Goods and Property Student Helper

Universidad Interamericana Recinto de Ponce
10.2016 - 05.2019

High School Diploma -

Academia Ponce Interamericana

Bachelor of Science - Biomedical Science

Universidad Interamericana

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Gabriela Echevarria Montalvo