Gabriela Fuentes Roche
Las Piedras
Summary
Knowledgeable and dedicated customer service professional with extensive experience in telecommunication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in problem solving and customer experience. Articulate, energetic and results-oriented.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Customer Service Specialist 1
AT&T / Liberty
06.2014 - Current
- Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Social Sciences
Universidad Interamericana De Puerto Rico
Recinto De Fajardo06.2013
Skills
- Microsoft Office
- Call Center Customer Service and Assistance
- Client Relations Skills
- Sales
- Customer Loyalty
- Performance Goals
Certification
Excel Essential Training (Microsoft 365) - Course
Leading and Working in Teams - Course
Additional Information
- Floor Support Experience
- Assigned Special Projects Completion.
Languages
Spanish, English
Native language
Timeline
Business Customer Service Specialist 1
AT&T / Liberty
06.2014 - Current
Bachelor of Science - Social Sciences
Universidad Interamericana De Puerto Rico
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