Gabriela Mercado
Carolina
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Bath & Body Works
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Store Manager
Zumiez
05.2016 - 03.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
Playero
11.2013 - 05.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Bachelor of Arts - Graphic Arts And Commercial Advertising
University of Puerto Rico
Carolina06.2014
High School Diploma -
Notre Dame
Caguas05.2010
Skills
- Staff Coaching and Training
- Verbal and Written Communication
- Customer Service
- Standard Operating Procedures Understanding
- Employee Motivation
- Team Building and Leadership
- Recruiting and Hiring
- Documentation And Reporting
- Multitasking and Organization
- Decision-Making
Certification
- WWH-What, Why, How (Problem Solve), Zumiez
- VVW- Visual, Verbal, Written (Understand how people learn), Zumiez
- Culture-Cultural Value Elements (Empowerment, Competition, Teach and Learn, Recognition, Fair and Honest, Fun),Zumiez
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Supervisor
Bath & Body Works
03.2023 - Current
Store Manager
Zumiez
05.2016 - 03.2023
Assistant Manager
Playero
11.2013 - 05.2016
Bachelor of Arts - Graphic Arts And Commercial Advertising
University of Puerto Rico
High School Diploma -
Notre Dame
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