Gabriela Torres López
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Good Winds Dorado
09.2021 - Current
- Opening and closing of store
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Booking and billing appointments
- Created engaging content to catch attention of potential customers.
- Optimized social media content for maximum engagement and reach.
- Delivering exemplary customer services
- Engaging in sales activities
- Collaborating with my manager in event organization
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Aeropostale
03.2021 - 12.2022
- Cashier
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
In progress -
University of Puerto Rico, Rio Piedras
High School diploma -
Tasis Dorado
01.2019
Skills
- Scheduling
- Content Creation
- Data Collection
- Client Engagement
- Project Support
- Administrative Support
- Trilingual
- Product Knowledge
- Appointment Scheduling
- Stock Management
- Product Sales
- Retail Store Support
- Problem- Solving Abilities
Skills Interests
- Basic knowledge of computers and programs such as excel and quickbook
- Willing to learn new skills
- Able to work as a team
- Ability to work under pressure
- Ability to multitask
Certification
Coursera Online Digital Marketing & E-commerce certification
Other experiences
Participation certification on the Tartelette U mentorship program with Makeup company
(Tarte Cosmetics)
Languages
Spanish
Proficient
C2
English
Proficient
C2
French
Advanced
C1
Target
Obtain a position in which I can fully develop my skills and knowledge for the benefit of your company and my professional development.
Timeline
Customer Service Representative
Good Winds Dorado
09.2021 - Current
Sales Associate
Aeropostale
03.2021 - 12.2022
In progress -
University of Puerto Rico, Rio Piedras
High School diploma -
Tasis Dorado
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