Gabriela Del Mar Mujica Olivero
Rio Grande
Summary
Dynamic Student Nurse with 2 years of superior academic performance. Passionate about patient advocacy and medical innovation. Proven skills in medication administration and patient assessment. Meticulous Student Nurse dedicated to contributing value to patient-focused team. Commended for superior performance in academic and clinical units. Collaborates with healthcare professionals to foster seamless care delivery. Positive and upbeat healthcare team member trained in nursing fundamentals, medical terminology and anatomy. Multitasks in fast-paced environments and provides level-headed emergency response. Highly organized with service-oriented approach. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
The Home Depot
Carolina
05.2023 - Current
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Organized stockroom shelves according to size, color or style.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Worked with fellow sales team members to achieve group targets.
- Cleaned shelves, counters and tables to maintain organized store.
- Demonstrated product features and benefits for customers' needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers to determine wants or needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in the market place.
- Maintained cleanliness of store environment including floors, windows, displays.
Student Nurse
UPR Medical Science campus
San Juan
08.2021 - 05.2023
- Attended educational seminars related to new developments in nursing practices.
- Demonstrated knowledge of pharmacology principles when preparing medications for administration.
- Operated under direction of licensed nursing professionals and pursued opportunities to learn new skills.
- Interacted with patients in a professional manner while providing compassionate care.
- Investigated diagnoses to learn more about mechanism, action, peak and onset of each.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Observed and communicated changes in patient's condition to registered nurse on duty.
- Read and understood patient assignment list and reviewed charts to check for special conditions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Conducted research to support evidence-based practice initiatives within the facility.
- Maintained safe and comfortable environment for each patient.
- Assisted in administering medications and treatments to patients.
- Documented information about patient care, vitals and condition markers in computer system.
- Cared directly for patients by assisting with daily living activities and mobility needs.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Supported personal hygiene needs of patients and monitored fluid input and output for permanent records.
- Assisted with discharge planning by helping arrange follow-up appointments or home health services.
- Educated patients on health promotion activities such as nutrition and exercise.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Performed physical exams and collected vital signs for assigned patients.
- Maintained schedule of class assignments to meet deadlines.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
Customer Service Representative
The Home Depot
Carolina
03.2020 - 04.2023
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated SVS and Order up systems with order specifics and customer details, preferences and billing information.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Improved customer service wait times to mitigate complaints.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Science - BSN RN
UPR Medical Science Campus
San Juan06-2023
Some College (No Degree) - General Studies
UPR Carolina
Carolina05-2021
High School Diploma -
CROEC
Ceiba05-2018
Skills
- Product Sales
- Contract Preparation
- Sales Development
- Payment Processing
- Excellent Communication Skills
- Positive and Professional
- POS System Operation
- Verbal/Written Communication
- English/Spanish speaker
- Outgoing Personality
- Listening Skills
- Multi-Tasking Strength
- Goal-Oriented
- Teamwork and Collaboration
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Sales Associate
The Home Depot
05.2023 - Current
Student Nurse
UPR Medical Science campus
08.2021 - 05.2023
Customer Service Representative
The Home Depot
03.2020 - 04.2023
Bachelor of Science - BSN RN
UPR Medical Science Campus
Some College (No Degree) - General Studies
UPR Carolina
High School Diploma -
CROEC
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Tyler GreenTyler Green
Customer Order Specialist at The Home DepotCustomer Order Specialist at The Home Depot
Brent CampBrent Camp
Tool Rental Associate at The Home DepotTool Rental Associate at The Home Depot