Gabriela Isabel Hernández-Francia
San Juan
Summary
Foreign Languages student with experience in tutoring in different subjects and teaching English, with experience in customer service, particularly food service.
Overview
4
4
years of professional experience
Work History
Customer Service
El Mesón Sándwiches
08.2023 - Current
- Interacted with customers and employees to resolve customer service concerns.
- Assessed and resolved customer service problems and executed solutions.
- Assisted coworkers in taking orders from English speaking customers.
English Instructor
Berlitz
11.2021 - 02.2022
- Developed student comprehension by incorporating visual aids, multimedia presentations, and group activities.
- Improved classroom engagement by implementing interactive teaching techniques and hands-on learning experiences.
- Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
- Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students.
- Increased student participation in class discussions by creating thought-provoking prompts and encouraging diverse perspectives.
Online Language Instructor
Self-employed
03.2021 - 08.2021
- Improved student language proficiency by incorporating immersive activities and interactive learning techniques into lessons.
- Developed personalized lesson plans for individual students to address their specific needs and improve overall performance.
- Enhanced student understanding of complex linguistic concepts through the use of real-world examples and engaging materials.
- Boosted student confidence in speaking and comprehension abilities by providing consistent feedback and guidance during practice sessions.
Tutoring Assistant
Aileen Pacheco (Teacher And School Psychologist)
01.2019 - 05.2019
- Enhanced student comprehension by providing individualized tutoring sessions tailored to their learning styles.
- Boosted student confidence by offering consistent support and encouragement during tutoring sessions.
- Developed strong rapport with students, ensuring a comfortable and productive learning environment.
- Implemented creative teaching methods for better understanding of complex concepts, resulting in higher test scores.
- Prepared students for standardized tests by reviewing key concepts and administering practice exams.
Education
Bachelor Of Arts - Foreign Languages And Literatures
Universidad De Puerto Rico, Recinto De Rio Piedras
San Juan, PRSkills
- Research
- Critical Thinking
- Written Communication
- Conflict Resolution
- Dependable and Responsible
- Organization
- Fluent in English and Spanish
- B1 French and German
- Time management
- Translation
Accomplishments
- Programa de Estudios de Honor
- Dean’s Honor Roll
Languages
French
Intermediate (B1)
German
Intermediate (B1)
Timeline
Customer Service
El Mesón Sándwiches
08.2023 - Current
English Instructor
Berlitz
11.2021 - 02.2022
Online Language Instructor
Self-employed
03.2021 - 08.2021
Tutoring Assistant
Aileen Pacheco (Teacher And School Psychologist)
01.2019 - 05.2019
Bachelor Of Arts - Foreign Languages And Literatures
Universidad De Puerto Rico, Recinto De Rio Piedras
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