Gabriela Lorena De Gennaro
JUANA DIAZ
Summary
Dynamic professional with a proven track record at T.J. Maxx, excelling in customer service and complex problem-solving. Achieved consistent sales targets while enhancing client engagement and satisfaction. Demonstrated strong leadership qualities and meticulous attention to detail in inventory management, fostering a positive work environment and ensuring optimal stock levels.
Overview
19
19
years of professional experience
Work History
Associate
T.J. Maxx
11.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Administration Assistant
Dr. Raymond Vidal , Podiatrist
11.2010 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Asistente De Gerente
KB Toys
04.2006 - 01.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Comercial N7
Belgrano , Buenos Aires 05-1994
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Client engagement
- Customer service orientation
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Associate
T.J. Maxx
11.2024 - Current
Administration Assistant
Dr. Raymond Vidal , Podiatrist
11.2010 - 01.2023
Asistente De Gerente
KB Toys
04.2006 - 01.2009
High School Diploma -
Comercial N7
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