Gabriel H Diaz Lugo
Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Costumer Service Agent
Prime Flight
San Juan, PR
03.2023 - Current
- Fostered a positive work environment through active participation in team-building activities and initiatives.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Sales Associate
Novus Group- Parfois
Carolina, PR
05.2022 - 03.2023
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Escuela Superior Lorenzo Vizcarrondo
06.2022
Skills
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Multi-tasking strength
- Excellent Written and Verbal Communication
- Excellent people skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Additional Information
References:
Victoria C. Rivas
- Frontier Airlines current Flight Crew Member
email: victoria.rivas@flyfrontier.com
phone number: (407) 675 9449
Timeline
Costumer Service Agent
Prime Flight
03.2023 - Current
Sales Associate
Novus Group- Parfois
05.2022 - 03.2023
High School Diploma -
Escuela Superior Lorenzo Vizcarrondo