Gabriella Jorge Paoli
San Juan
Summary
Detailed oriented, motivated, fast learner and organized professional. Achieved customer engagement with an increase of75% of client retention and Sales in2 years. Oriented to meet Business Quality Standards and focus on results. Able to make quality and educated decisions (accept or reject) based on Operational Procedures.
Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Disaster Assistance Inspector
WSP USA Inspection Services
10.2024 - Current
- Conduct in-person meetings with FEMA disaster survivors or their approved representatives at affected residences
- Explain FEMA documentation and assist applicants with basic inquiries regarding the FEMA process
- Verify identification, insurance status, property ownership, residency, and household composition
- Evaluate and document the level of damage to residences
- Ensure timely completion and submission of inspections to WSP USA
- Complete all required data fields within FEMA software systems accurately
- Evaluate damages to personal property and furnishings
- Perform additional technical assistance duties as assigned, demonstrating flexibility and willingness to support team objectives
- Fluent in speaking, reading, and comprehending English.
- Professional demeanor, business writing, and documentation needed.
- Perform damage and loss assessments with the FEMA disaster survivor on a first-in, first-out basis.
- Conduct damage assessments according to FEMA specifications and FEMA Inspection Guidelines.
Office Manager
Lionz Corp / Smartphonz
04.2016 - Current
- Reviewed production records for accuracy
- Assure functionality of products and meet quality expectations
- Coordinated deliveries to maximize efficiency on routes
- Quality Control
- Prepared productivity reports
- Provide training and coaching to new and existing employees
- Conducted audits regarding compliance of employees with the procedures
- Audited employee records, customer service skills, and procedures performance
- Inventory Control using NHC Software
- Programmed routes to control traveling time and expenses
- Coordinated deliveries
- Performed regular office duties and customer service
- Office equipment and tools purchasing
- Phone:787-923-9239
- Owner: Luis Corchado
Customer Service Representative
Ama Consulting Group LLC
12.2020 - 07.2024
- Company Overview: Miami Dade Housing Choice Voucher Program
- Handle all contacts (phone) accurately and professionally
- Respond to all the customer’s inquiries and probe accordingly as to provide a first contact resolution
- Research required information using available resources and knowledge
- Accurately and thoroughly record call log notations in the system of record
- Defuse and deescalate irate customers as to ensure great customer experience
- Verify and update customer information
- Identify and escalate priority issues
- Perform data entry into SharePoint, and PHA business system
- Provide excellent customer service to participants, landlords, co-workers, clients and vendors
- Ensure regular attendance and punctuality
- Perform other duties as assigned
- Supervisor: Jared Rodriguez
Eligibility Specialist
Ama Consulting Group LLC
12.2020 - 01.2021
- Company Overview: New Jersey Department of Community Affairs Project
- Application Processing
- Interviewing Applicants
- Providing Information and Assistance
- Maintaining Records
- Communicating with Applicants and Stakeholders
- Participating in Training and Professional Development
- Determining Eligibility
Spanish Teacher1st to3rd grade
US Federal Government Program: “Maestro Siempre Presente”
12.2016 - 07.2017
- Company Overview: República de Brasil School, Department of Education
- Reinforce Spanish Language skills
- Fostered team collaboration between students through group projects
- Implement creative ways to foster curiosity for complex principles through hands-on learning and planned activities
- Evaluated and revised lesson plans and course content to facilitate moderate classroom discussions and student-centered learning
Education
Bachelor of Arts - Education
Universidad Sagrado Corazon
Santurce, PR06-2015
Skills
- Proficient with Microsoft Office, Power Point tools, Internet navigation and Social Media management
- Excellent Communication Skills in English and Spanish
- Quality control
- Inspection reporting
- Visual inspections
- Safety awareness
- Ethics and integrity
Certification
- January2023- Stress, Anxiousness and Anxiety - Ama Consulting Group
- 2023- HCV Eligibility Expanded
- 2023- HCV Eligibility Prep
- January2023- Code of Conduct and Ethics - Ama Consulting Group
- January2023- Sexual Harassment Prevention - Ama Consulting Group
- January2023- Information Security - Ama Consulting Group
- February2023- Excel2019 - Ama Consulting Group
Timeline
Disaster Assistance Inspector
WSP USA Inspection Services
10.2024 - Current
Customer Service Representative
Ama Consulting Group LLC
12.2020 - 07.2024
Eligibility Specialist
Ama Consulting Group LLC
12.2020 - 01.2021
Spanish Teacher1st to3rd grade
US Federal Government Program: “Maestro Siempre Presente”
12.2016 - 07.2017
Office Manager
Lionz Corp / Smartphonz
04.2016 - Current
- January2023- Stress, Anxiousness and Anxiety - Ama Consulting Group
- 2023- HCV Eligibility Expanded
- 2023- HCV Eligibility Prep
- January2023- Code of Conduct and Ethics - Ama Consulting Group
- January2023- Sexual Harassment Prevention - Ama Consulting Group
- January2023- Information Security - Ama Consulting Group
- February2023- Excel2019 - Ama Consulting Group
Bachelor of Arts - Education
Universidad Sagrado Corazon
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