Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
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Gabrielly Baez Almeida

San Juan

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

2
2
years of professional experience

Work History

Shift Leader Manager

CVS Pharmacy
07.2022 - 05.2023
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours, and inventory movements.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Customer Service Associate

Walgreens
09.2021 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Norcross High School
Norcross , GA
05.2023

Skills

  • Compliance Management
  • Employee Training
  • Technical knowledge
  • Industry Expertise
  • Flexible Schedule
  • Opening and closing procedures
  • Energetic and Enthusiastic
  • Punctual and Reliable
  • Decision-Making
  • Relationship Building
  • Handling Customer Complaints

Languages

Spanish
Native language
English
Proficient
C2
Spanish
Proficient
C2

Software

Microsoft

Timeline

Shift Leader Manager

CVS Pharmacy
07.2022 - 05.2023

Customer Service Associate

Walgreens
09.2021 - 06.2022

High School Diploma -

Norcross High School

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Gabrielly Baez Almeida