Gabrielly Baez Almeida
San Juan
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
2
2
years of professional experience
Work History
Shift Leader Manager
CVS Pharmacy
07.2022 - 05.2023
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Customer Service Associate
Walgreens
09.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Norcross High School
Norcross , GA05.2023
Skills
- Compliance Management
- Employee Training
- Technical knowledge
- Industry Expertise
- Flexible Schedule
- Opening and closing procedures
- Energetic and Enthusiastic
- Punctual and Reliable
- Decision-Making
- Relationship Building
- Handling Customer Complaints
Languages
Spanish
Native language
English
Proficient
C2
Spanish
Proficient
C2
Software
Microsoft
Timeline
Shift Leader Manager
CVS Pharmacy
07.2022 - 05.2023
Customer Service Associate
Walgreens
09.2021 - 06.2022
High School Diploma -
Norcross High School
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