Gedrick Javier González Albino
Bayamón,PR
Summary
Professional skilled in curriculum development, student engagement, and program coordination. Proven ability to foster collaborative environments and drive successful outcomes in educational settings. Strong organizational, communication, and problem-solving skills. Adaptable and reliable, consistently meeting evolving needs and delivering impactful results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Monitor
Addiuva Puerto Rico
02.2024 - Current
- Developed training courses and materials for 30 new service representatives during the Cooperativa de Seguros Múltiples Road & Home Assistance account implementation.
- Spent one month directly supervising Addiuva's Guatemala City Call Center, delivering weekly trainings to representatives and supervisors to ensure successful account launch.
- Organize quarterly meetings and trainings for service providers to update them on company procedures and develop new strategies from feedback sessions.
- Supervise ~3,000 monthly home assistance services across Puerto Rico.
- Coordinate 7-day schedules, tools inventory, and customer service for 20 plumbing, electricity, locksmith, and pest control providers.
- Manage daily escalations from call center supervisors and provide effective solutions for customer and service issues.
- Collaborate with Marketing, Finance, and IT departments to design new projects and protocols addressing operational challenges.
- Provide 24/7 on-call support to call center supervisors and service providers for complex issues involving home and roadside services.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Collaborated closely with senior leadership to establish long-term strategic objectives informed by comprehensive operational assessments.
- Evaluated existing systems and recommended new technology solutions that improved overall operational effectiveness.
History & Social Sciences Teacher
Lurgrea Central College
11.2021 - 06.2023
- Designed weekly class plans for five subjects to meet Department of Education standards.
- Delivered public policy analysis seminars to 50+ students while simultaneously developing leadership and project management skills.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
Legislative Assistant
Puerto Rico House of Representatives
05.2021 - 06.2022
- Conducted policy research to brief Representative and Legislative Director.
- Carried Committee Technician duties for Youth Affairs and Anti-Corruption Committees.
- Monitored legislative developments by attending hearings, briefings, and meetings to stay informed on current matters.
- Drafted comprehensive legislation by collaborating with stakeholders to address pressing concerns.
- Conducted thorough research on proposed bills to provide informed recommendations during voting sessions.
- Improved office efficiency by implementing streamlined systems for tracking legislative progress and constituent communications.
- Wrote and edited law projects and resolutions.
- Coordinated meetings with stakeholders and officials, fostering productive dialogues on key legislation.
- Enhanced legislative processes by researching and analyzing policy issues for accurate decision making.
Congressional Intern
U.S. House of Representatives
03.2021 - 06.2021
- Managed correspondence and constituent issues for weekly reports.
- Researched and drafted legislative proposal on community solar energy.
- Classified bills and letters co-signed by Congressman.
- Reviewed press coverage and briefed senior staff (English & Spanish).
Education
BA - Political Science
Interamerican University of Puerto Rico
Metro Campus, San Juan12.2023
Skills
- Policy development and implementation
- Effective communication
- Cross-functional teamwork
- Strategic issue analysis
- Strategic leadership
- Problem-solving skills
- Process optimization
- Lesson planning
- Classroom management
- Public speaking
Certification
Project Management for Results (PM4R) - Agile Professional Certificate Interamerican Development Bank
- Completed: 10/2022
- Hybrid methodology by the Inter-American Development Bank combining Scrum, Lean, and PM4R principles to enhance adaptability, results, and value delivery in development and social impact projects.
Timeline
Operations Monitor
Addiuva Puerto Rico
02.2024 - Current
History & Social Sciences Teacher
Lurgrea Central College
11.2021 - 06.2023
Legislative Assistant
Puerto Rico House of Representatives
05.2021 - 06.2022
Congressional Intern
U.S. House of Representatives
03.2021 - 06.2021
BA - Political Science
Interamerican University of Puerto Rico
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