Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gehrig Franco

Gehrig Franco

Carolina

Summary

Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.

Excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.

Overview

5
5
years of professional experience

Work History

Housekeeping Room Attendant

Condado Plaza/Hilton
03.2025 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

Housekeeping Room Attendant

Vanderbilt
01.2024 - 03.2025
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

CUSTOMER SERVICE REPRESENTATIVE

Uncle Giuseppe's Marketplace
08.2020 - 10.2023
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION AND MANAGEMENT

Touro University Worlwide
05.2025

LIBERAL ARTS - CINEMA STUDIES

Suffolk community college
Selden, NY
05.2023

Skills

  • Retail Sales
  • Customer Service
  • Customer Relations
  • Order Fulfillment
  • Credit Card Payment Processing
  • Product Promotion
  • Professional Telephone Demeanor
  • Guest relations
  • Issue troubleshooting
  • Multitasking and prioritizing
  • Time management
  • Team support and collaboration
  • Professional and courteous

Languages

English
Native language
Spanish
Intermediate
B1

Timeline

Housekeeping Room Attendant

Condado Plaza/Hilton
03.2025 - Current

Housekeeping Room Attendant

Vanderbilt
01.2024 - 03.2025

CUSTOMER SERVICE REPRESENTATIVE

Uncle Giuseppe's Marketplace
08.2020 - 10.2023

LIBERAL ARTS - CINEMA STUDIES

Suffolk community college

BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION AND MANAGEMENT

Touro University Worlwide

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Gehrig Franco