Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

GELIOMAR LUGO CRUZ

Carolina

Summary

Friendly and service-driven professional with proven experience in customer-facing roles and team coordination. Bilingual in English and Spanish, with strong communication skills, attention to detail, and a calm, solutions-focused approach under pressure. Passionate about helping others, adapting quickly in dynamic environments, and contributing to a positive and collaborative workplace culture.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Hot Topic
01.2022 - Current
  • - Supervised and motivated a team of retail associates to achieve daily goals.
  • - Assisted the store manager with scheduling, payroll, and inventory.
  • - Developed and maintained a positive customer experience environment.
  • - Resolved customer concerns with professionalism and empathy.

Sale Associate

Hot Topic
01.2021 - 01.2022
  • - Managed point-of-sale transactions and ensured accurate cash handling.
  • - Provided friendly and efficient service to a diverse customer base.
  • - Supported restocking and store organization during high-traffic hours.

Education

Bachelor of Business Administration -

Ana G. Méndez University
Puerto Rico
12-2025

High School Diploma - undefined

The Kingdom Christian Academy
Río Grande, PR
01.2021

Skills

  • - Customer Service Excellence
  • - Team Leadership & Motivation
  • - Conflict Resolution
  • - Sales & Cash Handling
  • - Adaptability & Time Management
  • - Friendly and Positive Attitude
  • - Fluent in English & Spanish

References

Available upon request.

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Assistant Manager

Hot Topic
01.2022 - Current

Sale Associate

Hot Topic
01.2021 - 01.2022

High School Diploma - undefined

The Kingdom Christian Academy

Bachelor of Business Administration -

Ana G. Méndez University

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GELIOMAR LUGO CRUZ