Gema Rodriguez Pla
Trujillo Alto
Summary
Reliable and hard working leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Dedicated to working closely with employees to maximize productivity and optimize procedures. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
2
2
years of professional experience
Work History
Accounting Clerk
Banco Popular de Puerto Rico
1996 - 1998
- Reconciled G/L accounts analyzing accounts information and discrepancies.
- Analyzed variances between budgeted expenses and actual expenses.
- Analyzed variances between projected income and actual income.
- Performed daily general ledger entries to record financial transactions accurately.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Supported clerical and administrative needs of senior department staff.
Systems Analyst
Banco Popular de Puerto Rico
1998 - 2006
- Analyzed user requirements and implemented system changes to improve efficiency.
- Developed technical documentation such as flowcharts, business requirements documents and test scripts.
- Provided support for end users in troubleshooting system issues.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Identified areas for improvement in current systems and proposed strategies for optimization.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Expanded systems with new features and structural components.
- Tested newly programs to validate operability.
- Monitored system performance to detect anomalies or potential issues.
Project Coordinator
Banco Popular de Puerto Rico
San Juan
2007 - 2011
- Collaborated with internal customers on strategic planning initiatives related to future projects.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Coordinated with internal departments as well as vendors to ensure successful completion of tasks.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assessed, monitored and reported on work progression.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
IT Supervisor
Banco Popular de Puerto Rico
2012 - 06.2022
- Provided guidance, instruction and direction to staff members in order to achieve organizational objectives.
- Managed day-to-day activities of IT personnel, including hiring, training, performance evaluation, scheduling and disciplinary action.
- Identified areas for improvement in existing systems and processes and developed solutions accordingly.
- Ensured that all new technology initiatives were properly tested before implementation into production environment.
- Collaborated with other departments within the organization to identify opportunities for improved efficiency through the use of technology.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Maintained knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Supervised changes and projects lifecycle processes.
- Support regular audits of systems to ensure compliance with industry standards.
Manager I
Banco Popular de Puerto Rico
07.2022 - Current
- Managed the installation, configuration, maintenance, and troubleshooting of deposits systems.
- Collaborated with other departments to develop solutions for complex problems.
- Monitored budgets and expenditures to ensure cost-effectiveness.
- Resolved conflicts between different stakeholders regarding IT projects.
- Support regular system audits to identify potential risks or vulnerabilities.
- Analyzed user needs and developed specifications for systems modifications.
- Kept project teams on-task with proactive control of schedules and scopes.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategies to increase customer satisfaction.
Education
BBA - Accounting And Computer Science
University Of Puerto Rico At Rio Piedras
San Juan, Puerto Rico06-1997
Skills
- Time management abilities
- Decision-Making
- Analytical Skills
- Project Leadership
- Task Prioritization
- Attention to Detail
- Interpersonal Skills
- Excellent Communication
- Change Management
- Documentation Management
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Manager I
Banco Popular de Puerto Rico
07.2022 - Current
Accounting Clerk
Banco Popular de Puerto Rico
1996 - 1998
Systems Analyst
Banco Popular de Puerto Rico
1998 - 2006
Project Coordinator
Banco Popular de Puerto Rico
2007 - 2011
IT Supervisor
Banco Popular de Puerto Rico
2012 - 06.2022
BBA - Accounting And Computer Science
University Of Puerto Rico At Rio Piedras
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