Genesis Castillo
Toa Baja
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
OFFICE MANAGER/ EXECUTIVE ASSISTANT TO HR
Carbonwave
Carolina
07.2023 - 03.2024
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
OFFICE MANAGER/ EXECUTIVE ASSISTANT TO THE HR VP
COOPERTON INVESTMENTS
San Juan , Puerto Rico
12.2021 - 10.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintain employee data and kept updated account of all employment records.
- Assisted with recruiting.
- Administered payroll informational, compensations materials, and benefits programs.
- Supported daily operations of busy human resources department.
- Mentored employees through personal and professional issues.
ADMINISTRATIVE ASSISTANT TO B2B
PUMA ENERGY CARIBE LLC
Bayamon , Puerto Rico
11.2019 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Coordinating and maintaining appointments calendar.
- Answered central telephone system and directed calls accordingly (forwarding calls and answering screening).
- Managed multiple tasks from others departments, and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Support business development and marketing Initiatives.
- Send commercial contracts to clients and follow up for signatures.
- Regularly meets and correspond with clients or outside personnel.
- To maintain and present to line management, intelligence and market analysis regarding product and service development opportunities.
SALES ASSOCIATE
NAUTICA STORE OUTLET
Orlando , Florida
02.2019 - 04.2019
- Answering main phone line, direct calls and address basic questions.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Accurately maintain all cash handling at registers.
- Substantial knowledge of meeting establish productivity and sales goals.
- Verification of sales reports.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
SALES ASOCIATE
McGuire Kia
Lake Wales, Florida
03.2016 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Help an average of 4 clients per week in buying a car or SUV.
- Set realistic budget expectations for the customers.
Education
OFFICE SYSTEM CERTIFICATION
Universidad Ana G. Mendez
Orlando, FL12.2023
SHRM CERTIFICATION - SHRM CERTIFIED PROFESSIONAL
ESCUELA AVANZADA DE RH Y LEGISLACION LABORAL DE PR
San Juan12.2022
Bachelor of Arts - Broadcast And Emerging Media
BARRY UNIVERSITY
MIAMI SHORES07.2018
Skills
- Fluent and Spanish, English
- Strongly self-motivated with extraordinary communication/ negotiation skills
- Budgetary Planning
- Report Preparation and Analysis
- Office Management
- Policy and Procedure Modification
- Knowledge in Word, Excel, Multi-line Phone System and Power Point
- Procurement Planning
Timeline
OFFICE MANAGER/ EXECUTIVE ASSISTANT TO HR
Carbonwave
07.2023 - 03.2024
OFFICE MANAGER/ EXECUTIVE ASSISTANT TO THE HR VP
COOPERTON INVESTMENTS
12.2021 - 10.2022
ADMINISTRATIVE ASSISTANT TO B2B
PUMA ENERGY CARIBE LLC
11.2019 - 12.2021
SALES ASSOCIATE
NAUTICA STORE OUTLET
02.2019 - 04.2019
SALES ASOCIATE
McGuire Kia
03.2016 - 08.2016
OFFICE SYSTEM CERTIFICATION
Universidad Ana G. Mendez
SHRM CERTIFICATION - SHRM CERTIFIED PROFESSIONAL
ESCUELA AVANZADA DE RH Y LEGISLACION LABORAL DE PR
Bachelor of Arts - Broadcast And Emerging Media
BARRY UNIVERSITY