GENESIS DELGADO
Toa Baja
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Waitress
Sapporo Japanese Grill & Sushi
Louisville
02.2024 - 03.2025
- Delivered attentive, bilingual customer service in English and Spanish, ensuring guest satisfaction in a fast-paced dining environment.
- Accurately took orders, relayed them to the kitchen staff, and served food and beverages in a timely, courteous manner.
- Handled cash and credit card transactions using POS systems, ensuring accurate billing and efficient service.
- Maintained cleanliness and organization of dining areas, complying with health and safety regulations.
- Assisted in resolving customer issues or complaints with professionalism and empathy, contributing to a welcoming dining experience.
- Collaborated with kitchen and front-of-house teams to improve workflow and enhance overall service efficiency.
Customer Service
BidFTA
Louisville
06.2023 - 03.2025
- Provide bilingual customer service in both English and Spanish, ensuring clear and effective communication with diverse clients, fostering a positive customer experience.
- Resolve customer inquiries, complaints, and requests for product or service information, demonstrating strong interpersonal and communication skills.
- Accurately process customer orders, returns, and exchanges, ensuring prompt and accurate fulfillment while managing billing issues and service disruptions.
- Work closely with senior staff to address complex customer concerns, collaborating across departments to provide timely and effective solutions.
- Assist in upselling and cross-selling products, contributing to sales targets, while maintaining professionalism and empathy in customer interactions.
Waitress
Agave & Rye Louisville
Louisville
06.2023 - 03.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately using POS systems.
- Prepared and served food and beverages according to restaurant standards.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Served alcoholic beverages responsibly in accordance with state laws.
Bilingual Customer Service Rep Remote
Maximus Federal
Riverview
10.2018 - 07.2023
- Consistently recognized for top-tier service and performance, earning multiple Employee of the Month awards and regular commendations from customers.
- Surpassed company benchmarks with a 94.45%+ availability rate and maintained a remarkably low 2% error margin, showcasing reliability and precision under pressure.
- Played a key role in the Net Agent Department as a high-performing backup, processing 328+ online orders in just three quarters-well above standard productivity targets.
- Sole responder for Spanish-language emergency outage calls, demonstrating trustworthiness and strong communication skills in high-stakes situations.
- Maintained a flexible schedule to ensure seamless team coverage, reinforcing a strong commitment to team success and operational continuity.
- Highly proficient in Microsoft Office Suite (Excel, Word, Access, Outlook), with the ability to streamline workflows and enhance daily operations.
Customer Service Representative
7Eleven
Tampa
06.2016 - 10.2018
- Assisted customers with inquiries and product recommendations to enhance shopping experience.
- Operated cash register, processed transactions, and handled payments efficiently.
- Trained new employees on customer service procedures and company standards thoroughly.
- Maintained store cleanliness and organized merchandise to ensure a welcoming environment.
- Managed inventory levels by restocking shelves and monitoring stock for popular items.
- Operated kitchen equipment safely and effectively during food preparation.
- Maintained cleanliness and organization in kitchen workstations.
- Followed health and safety guidelines to maintain a safe cooking environment.
- Organized food items in kitchen storage areas.
Education
High School Diploma -
Antilles Collage
Skills
- Order management
- Food and beverage service
- Team collaboration
- Time management
- Problem solving
- Empathy in service
- Professionalism
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Waitress
Sapporo Japanese Grill & Sushi
02.2024 - 03.2025
Customer Service
BidFTA
06.2023 - 03.2025
Waitress
Agave & Rye Louisville
06.2023 - 03.2025
Bilingual Customer Service Rep Remote
Maximus Federal
10.2018 - 07.2023
Customer Service Representative
7Eleven
06.2016 - 10.2018
High School Diploma -
Antilles Collage