Genesis Ivette Hernandez
AQ-45 Calle 14 Bayamon
Summary
Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Reliable and adaptable, complemented by exceptional communication and problem-solving skills that enhance customer satisfaction and drive operational success. Passionate about fostering a supportive environment that prioritizes customer needs while contributing to team goals.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
Boston MA
12.2024 - 07.2025
- Prepared high-quality beverages and food items following standardized recipes.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Operated espresso machines and brewing equipment efficiently and safely.
- Maintained cleanliness of workstations, ensuring compliance with health and safety standards.
- Managed inventory levels, restocking supplies to meet demand during peak hours.
Cashier
TJ Maxx, TJX Companies
Boston MA
02.2023 - 08.2024
- Processed customer transactions accurately and efficiently at point-of-sale.
- Maintained knowledge of current promotions and sales to enhance customer service experience.
- Assisted in training new cashiers on register operations and customer service protocols.
- Monitored inventory levels and notified management of low stock items for timely replenishment.
Cashier
Dollar Tree Stores
Brookline MA
08.2019 - 02.2021
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction rates.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Implemented best practices for cash handling, minimizing discrepancies during shift changes.
- Enhanced store appearance by organizing merchandise displays near checkout areas effectively.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
CVS Pharmacy
Back Bay MA
07.2018 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Walgreens
Dorchester MA
01.2017 - 02.2018
- Process transactions efficiently using point-of-sale systems to enhance customer experience.
- Maintain accurate cash register balances through diligent monitoring and reconciliation.
- Provide exceptional customer service by assisting with inquiries and resolving issues promptly.
- Train new staff on operational procedures and customer service best practices to ensure consistency.
Customer Service Representative
Dominos
Milford, MA
06.2017 - 09.2017
- Answer phone calls and took food orders
- Prepared food orders for customers
- Maintained the dining area clean
Crew Member
McDonalds
Orlando, FL
03.2016 - 05.2016
- Worked the cash register and took food orders
- Prepared food orders for customers
- Maintained cleanliness in all dining areas
Daycare Assistant
First Family Daycare
Boston, MA
06.2013 - 09.2013
- Worked with toddler age children
- Implemented activities throughout the day
- Assisted in serving meals
Education
High School -
Jeremiah E Burke High School
Boston, MA01-2017
Skills
- Computer: Proficient in Microsoft Word, PowerPoint and Excel
- Language: Fluent in English And Spanish
- Opening and closing duties
- Time management
- Attention to detail
- Positive and professional
HONORS & AWARDS:
Boston Convention Center- Artistic Achievement Award (2013), Perfect Attendance Award (2016-2017), Academic Honor Roll (2014-2018)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Barista
Starbucks
12.2024 - 07.2025
Cashier
TJ Maxx, TJX Companies
02.2023 - 08.2024
Cashier
Dollar Tree Stores
08.2019 - 02.2021
Cashier
CVS Pharmacy
07.2018 - 02.2020
Customer Service Representative
Dominos
06.2017 - 09.2017
Cashier
Walgreens
01.2017 - 02.2018
Crew Member
McDonalds
03.2016 - 05.2016
Daycare Assistant
First Family Daycare
06.2013 - 09.2013
High School -
Jeremiah E Burke High School