Summary

Overview

Work History

Education

Skills

Timeline

Rubén O. Peña Cruz

Humacao

Summary

Bilingual Customer Service and Operations professional with experience in retail, telecommunications, and logistics. Proven ability to manage high-volume environments, resolve customer issues efficiently, and support daily operations. Business Administration graduate with Magna Cum Laude honors, known for adaptability, teamwork, and problem-solving skills.

Overview

years of professional experience

years of post-secondary education

Work History

Freight Team Associate

The Home Depot

Caguas

10.2024 - 01.2026

Managed freight operations, including receiving, organizing, and distributing merchandise across multiple departments
Ensured timely stocking and inventory accuracy in high-demand areas such as construction, plumbing, and gardening
Collaborated with team members to maintain efficient workflow and meet daily operational goals

Migration System Technician

Liberty Mobile

Caguas

06.2023 - 01.2024

Provided technical support for customer migration services from AT&T to Liberty Mobile
Assisted customers with account setup, troubleshooting, and service activation
Delivered customer service support while performing basic system maintenance and sales assistance

ETO specialty

Medtronic

Juncos

09.2021 - 07.2022

• Use and handling of computer.

• Microsoft Office programs.

• Documentation, inventory and daily reports on products.

• Evaluation of graphics and classified documents.

• Inspection