Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Genesis Y. Dominguez Acevedo

Bayamon

Summary

Operations Manager with over 5 years of experience in hospitality, guest experience, and logistics coordination. Proven ability to enhance customer satisfaction, streamline operations, and increase revenue through effective process improvements. Recognized for strong leadership skills and operational expertise in dynamic, customer-focused environments.

Overview

8
8
years of professional experience

Work History

Operations Manager

Bacardi Corporation
07.2023 - 09.2025
  • Supervising Team performance and coaching them to increase productivity and to better their customer service skills
  • Designed, excused and monitored Standard Operating Procedures (SOPs) to standardize operations
  • Coordinated logistics and inventory management to optimize supply chain performance and minimize costs.
  • Manage oversaw payroll and staff scheduling
  • Coordinate staff training, performance evaluations
  • Ensuring that the team is motivated, engaged and presentable at all times


Retail Lead

Casa Bacardi
07.2022 - 07.2023
  • Coordinating retail store operation
  • Interpreted company policies to workers
  • Trained new workers
  • Weekly merchandise inventory

Guest Experience/ Setter/ Food & Beverage

Casa Bacardi
05.2022 - 07.2022
  • Greeted and assisted visitors to ensure a welcoming experience.
  • Managed guest check-in for reservations and coordinated re-schedules.
  • Supported event operations by setting up experiences.
  • Assisted in the food & beverage area to maintain smooth service.

Key Holder Supervisor

Forever 21
09.2020 - 04.2022
  • Provided customer support, processed transactions, and assisted with store organization.
  • Promoted sales and ensured customer satisfaction.
  • Visual Merchandising
  • Trained new workers
  • Assist with stock control

Data Entry Clerk

US Army Corps of Engineers (via Thompson Engineering)
12.2017 - 08.2020
  • Entered and verified data for emergency operations following Hurricane Maria.
  • Maintained accurate records and supported administrative workflow.

Education

Bachelor of Science - Criminal Justice

Universidad Metropolitana, Ana G. Mendez
Bayamón, Puerto Rico
08.2018

General Academic Diploma -

Francisco Gaztambide Vega
05.2017

Skills

  • Bilingual: Spanish and English
  • Time management skills & Organization
  • Leadership & Team Coaching
  • Revenue Analysis, KPI tracking & Reporting
  • Budgeting, Payroll & Workforce Scheduling

Timeline

Operations Manager

Bacardi Corporation
07.2023 - 09.2025

Retail Lead

Casa Bacardi
07.2022 - 07.2023

Guest Experience/ Setter/ Food & Beverage

Casa Bacardi
05.2022 - 07.2022

Key Holder Supervisor

Forever 21
09.2020 - 04.2022

Data Entry Clerk

US Army Corps of Engineers (via Thompson Engineering)
12.2017 - 08.2020

Bachelor of Science - Criminal Justice

Universidad Metropolitana, Ana G. Mendez

General Academic Diploma -

Francisco Gaztambide Vega

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Genesis Y. Dominguez Acevedo