Jose A. Roman Cardona
San Sebastian
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
16
16
years of professional experience
Work History
Operational Agent
FedEx
10.2020 - Current
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
Golf Assistant
Hotel Royal
05.2024 - 12.2024
- Collaborated with Golf Professionals to deliver top-notch instructions for players of all skill levels.
- Fostered a welcoming atmosphere by greeting all guests and members with a professional demeanor and promptly addressing their inquiries or concerns.
- Assisted in the coordination of tournaments and events for increased member satisfaction and participation.
- Assist coworkers in the front desk area
Telemarketer
Commsense
06.2020 - 09.2020
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
Shelf Stocker
Econo Supermarket
12.2012 - 06.2020
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Collaborated with team members to complete daily tasks and achieve store goals.
Delivery Driver
Island Wide
03.2018 - 05.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cashier
Movie Video
08.2009 - 12.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Patria Latorre Ramirez
San Sebastian, Puerto Rico05-2010
Accounting
University of Puerto Rico
Arecibo, Puerto Rico05-2012
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Timeline
Golf Assistant
Hotel Royal
05.2024 - 12.2024
Operational Agent
FedEx
10.2020 - Current
Telemarketer
Commsense
06.2020 - 09.2020
Delivery Driver
Island Wide
03.2018 - 05.2018
Shelf Stocker
Econo Supermarket
12.2012 - 06.2020
Cashier
Movie Video
08.2009 - 12.2009
High School Diploma -
Patria Latorre Ramirez
Accounting
University of Puerto Rico
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