Gerali Meléndez Rivera
Cidra
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Internal Account Executive
Medical Card System
02.2017 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
Education and Marketing Officer
Cooperativa De Ahorro Y Crédito Cidreña
09.2014 - 09.2015
- Analyzed market trends to identify new opportunities for growth and expansion.
- Visits to schools, dealerships, hospitals and businesses in general in the town of Cidra for orientation and talks on savings, credit and financial responsibility.
- Improved customer loyalty by developing targeted retention programs and initiatives.
- Design a program of talks, orientations and services to be provided during the year.
- In charge of writing presentations and producing advertisements for the cooperative.
Professor of Comprehensive Banking and Marketing
Instituto De Banca Y Comercio
01.2014 - 08.2014
- Enhanced student understanding by designing interactive and engaging lectures.
- Increased course relevance by incorporating real-world examples and case studies into lesson plans.
- Improved student retention rates through proactive communication and support.
- Established industry connections for students by organizing guest speaker events, workshops, and networking opportunities.
Education
Bachelor of Arts - Bachelor's Degree in Cooperatives
Universidad De Puerto Rico
Rio Piedras05.2004
High School Diploma -
Escuela Superior Gabriela Mistral
San Juan, Puerto Rico05.1999
Skills
- Account Servicing
- Written and Verbal Communication
- Team collaboration
- Account Management
- Customer Service
- Lead Generation
- Customer Relationship Management
- Data Analysis
- Needs Assessments
- Customer Presentations
- Customer Relations
- Client Relationship Building
Certification
- Health and Disability Insurance License
Timeline
Internal Account Executive
Medical Card System
02.2017 - Current
Education and Marketing Officer
Cooperativa De Ahorro Y Crédito Cidreña
09.2014 - 09.2015
Professor of Comprehensive Banking and Marketing
Instituto De Banca Y Comercio
01.2014 - 08.2014
Bachelor of Arts - Bachelor's Degree in Cooperatives
Universidad De Puerto Rico
High School Diploma -
Escuela Superior Gabriela Mistral
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