Gerardo Diaz
Carolina
Summary
Dynamic professional with a background as a Military Police Officer in the US Army National Guard, skilled in crime scene management and conflict de-escalation. Proven ability to enhance team effectiveness through training and collaboration, ensuring public safety and operational readiness. Committed to delivering exceptional service and maintaining security in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Military Police Officer
US ARMY NATIONAL GUARD
03.2024 - Current
- Enforced regulations, ensuring safety and security within designated areas.
- Conducted thorough investigations of incidents, gathering evidence and documenting findings.
- Collaborated with law enforcement agencies to coordinate responses and share intelligence.
- Trained junior personnel on procedures, enhancing team effectiveness and operational readiness.
Customer Service Representative
Hospice & Home Care San Lucas
02.2017 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned company products and services to provide accurate information.
- Handled customer complaints, ensuring satisfaction through effective communication.
- Maintained detailed records of customer interactions in CRM software.
Education
GED -
Instituto Cumbres
CarolinaSkills
- Weapons handling
- Self-defense training
- Crime scene management
- Weapons training
- Law enforcement
- Emergency call response
- Conflict de-escalation
- Security assessments
- Force protection
- Public safety
- Situational control
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hebrew
Advanced (C1)
Timeline
Military Police Officer
US ARMY NATIONAL GUARD
03.2024 - Current
Customer Service Representative
Hospice & Home Care San Lucas
02.2017 - Current
GED -
Instituto Cumbres