Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerardo Mendez-Ferreira

San Sebastian

Overview

6
6
years of professional experience

Work History

Health Access Partner

UT Health
Austin
01.2023 - 04.2024
  • Assist in patient scheduling for multiple specialty integrated practice units, surgeries and diagnostic imaging
  • Perform referral processing coordination, insurance verification, appointment confirmations, cancellations, and reschedules
  • Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.)
  • Obtain medical records as needed in accordance with guidelines
  • Document all referral processing steps throughout multiple stages, care coordination interactions with patients an providers utilizing software
  • Provide conflict resolution utilizing established de-escalation methods.

Administrative Assistant/Front Desk Coordinator

Spero Rehab
Austin
05.2021 - 05.2023
  • Receive and take care of patient’s check in
  • Keep constant communications with technicians and therapists regarding patients arrivals, cancellations, scheduling and evaluations
  • In charge of scheduling all patients, and verification of medical benefits
  • Exchange telephone calls with patients, and other Spero Rehab locations regarding customer service and patients requests and/or benefits
  • Collection of deductible or payments
  • Manage EMR site (webPT)
  • Manage medical records and create patient charts
  • In charge of clinic purchases (office supplies and therapy equipment)
  • Direct contact with suppliers
  • Create daily reports regarding collections, expenses and schedules
  • Assist in administrative matters and day to day office operation
  • Vendor coordination.

Pre-Authorization Specialist

Water Leaf Surgery Center
Austin
01.2020 - 05.2021
  • Pre-authorizations for both surgery and procedures
  • Contact with patients directly
  • In charge of the verification of Benefits and Eligibility and Pre-Authorization
  • Work with different systems, programs and portals used to request these authorizations
  • Verify changes in medical insurance guidelines.

Intake Coordinator/Medical Coding

Prime DX
Austin
10.2018 - 01.2020
  • Reviews and completes the daily Intake Queue workflow
  • Provides help desk support to 0nsite clinic members regarding appointments, patient portal, and clinic inquiries
  • Documents accurate notes of caller’s information and returns contact information
  • Assists with processing of all incoming and outgoing faxes
  • Transfers telephone calls to Utilization Review Nurse to receive clinical information
  • Refers received fax or telephone clinical information to nurses to make a medical necessity determination of requested service
  • Verifies and communicates employer group’s pre-certification requirements
  • Data enter admission and referral events authorization after nurse’s review
  • Verifies and relays authorization information and status to callers via telephone or fax
  • Performs other tasks/duties as assigned including use of Excel and Outlook

Education

Emergency Medical Technician -

Instituto de Banca y Comercio

Skills

  • Fully bilingual (read, write and speak fluent English and Spanish)
  • Team Oriented
  • Able to work under pressure and without supervision
  • Customer Relationship Building
  • Company processes and procedures
  • Judgement and Decision Making
  • Organization and Administration
  • Time Management
  • Analytical Skills
  • Problem-solving aptitude
  • Decision-Making
  • Problem-solving abilities
  • Analytical Thinking
  • Investigation skills

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Health Access Partner

UT Health
01.2023 - 04.2024

Administrative Assistant/Front Desk Coordinator

Spero Rehab
05.2021 - 05.2023

Pre-Authorization Specialist

Water Leaf Surgery Center
01.2020 - 05.2021

Intake Coordinator/Medical Coding

Prime DX
10.2018 - 01.2020

Emergency Medical Technician -

Instituto de Banca y Comercio
Gerardo Mendez-Ferreira