Gerardo Mendez-Ferreira
San Sebastian
Overview
6
6
years of professional experience
Work History
Health Access Partner
UT Health
Austin
01.2023 - 04.2024
- Assist in patient scheduling for multiple specialty integrated practice units, surgeries and diagnostic imaging
- Perform referral processing coordination, insurance verification, appointment confirmations, cancellations, and reschedules
- Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.)
- Obtain medical records as needed in accordance with guidelines
- Document all referral processing steps throughout multiple stages, care coordination interactions with patients an providers utilizing software
- Provide conflict resolution utilizing established de-escalation methods.
Administrative Assistant/Front Desk Coordinator
Spero Rehab
Austin
05.2021 - 05.2023
- Receive and take care of patient’s check in
- Keep constant communications with technicians and therapists regarding patients arrivals, cancellations, scheduling and evaluations
- In charge of scheduling all patients, and verification of medical benefits
- Exchange telephone calls with patients, and other Spero Rehab locations regarding customer service and patients requests and/or benefits
- Collection of deductible or payments
- Manage EMR site (webPT)
- Manage medical records and create patient charts
- In charge of clinic purchases (office supplies and therapy equipment)
- Direct contact with suppliers
- Create daily reports regarding collections, expenses and schedules
- Assist in administrative matters and day to day office operation
- Vendor coordination.
Pre-Authorization Specialist
Water Leaf Surgery Center
Austin
01.2020 - 05.2021
- Pre-authorizations for both surgery and procedures
- Contact with patients directly
- In charge of the verification of Benefits and Eligibility and Pre-Authorization
- Work with different systems, programs and portals used to request these authorizations
- Verify changes in medical insurance guidelines.
Intake Coordinator/Medical Coding
Prime DX
Austin
10.2018 - 01.2020
- Reviews and completes the daily Intake Queue workflow
- Provides help desk support to 0nsite clinic members regarding appointments, patient portal, and clinic inquiries
- Documents accurate notes of caller’s information and returns contact information
- Assists with processing of all incoming and outgoing faxes
- Transfers telephone calls to Utilization Review Nurse to receive clinical information
- Refers received fax or telephone clinical information to nurses to make a medical necessity determination of requested service
- Verifies and communicates employer group’s pre-certification requirements
- Data enter admission and referral events authorization after nurse’s review
- Verifies and relays authorization information and status to callers via telephone or fax
- Performs other tasks/duties as assigned including use of Excel and Outlook
Education
Emergency Medical Technician -
Instituto de Banca y Comercio
Skills
- Fully bilingual (read, write and speak fluent English and Spanish)
- Team Oriented
- Able to work under pressure and without supervision
- Customer Relationship Building
- Company processes and procedures
- Judgement and Decision Making
- Organization and Administration
- Time Management
- Analytical Skills
- Problem-solving aptitude
- Decision-Making
- Problem-solving abilities
- Analytical Thinking
- Investigation skills
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Health Access Partner
UT Health
01.2023 - 04.2024
Administrative Assistant/Front Desk Coordinator
Spero Rehab
05.2021 - 05.2023
Pre-Authorization Specialist
Water Leaf Surgery Center
01.2020 - 05.2021
Intake Coordinator/Medical Coding
Prime DX
10.2018 - 01.2020
Emergency Medical Technician -
Instituto de Banca y Comercio