Scheduled meetings with prospective clients to discuss available products and services.
Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Provided customers with information regarding plan features, pricing, and availability.
Monitored market conditions to ensure that existing policies remain competitively priced.
Gathered detailed information from customers prior to offering quotes or making recommendations.
Developed relationships with new clients through cold calling and referrals from existing customers.
Participated in continuing education courses to stay current on industry trends and changes in regulations.
Case Manager/ Analyst
IEM
Aguadilla, PR
10.2023 - 06.2024
Maintained a complete understanding of all applicable program policies, requirements, and procedures, and reviewed all cases within the guidelines established.
Determined eligibility and calculated income.
Proficient in utilizing the MEDITI 3G data management system to compile large volumes of data and generate detailed reports.
Generated detailed case reports for internal and external teams.
Finance Intern
Municipal Government Office
San Sebastián
02.2023 - 05.2023
Assisted in preparing audit documents, including reconciliations and journal entries
Managed accounts payable and receivable activities, including invoice processing and payment reconciliation
Received training in accounts payable and receivable functions
Followed up with clients on overdue payments to ensure timely resolution
Supported the review and analysis of departmental budgets and financial projections
Contributed to the preparation of monthly and annual financial reports, tracking expenses and revenue using Excel
Assistant Manager
Domino’s Pizza
Aguadilla
11.2020 - 05.2023
Overseeing daily store operations, including scheduling staff shifts, managing inventory levels, and ensuring cleanliness and organization of the store.
Manage cash flow, including making bank deposits, overseeing transactions, and ensuring the accuracy of financial records.
Implemented marketing strategies to increase sales objectives, as directed by the franchise owner.
Led employee performance evaluations and rewarded top performers to retain quality personnel.