Summary
Overview
Work History
Education
Timeline
Generic

German Caquias

Yauco

Summary

Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.

Overview

14
14
years of professional experience

Work History

Account Executive

Orange Hospitality
04.2019 - 09.2021
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

Senior Mechanic

U.S. ARMY
10.2007 - 10.2013
  • Demonstrated expertise in specialized repairs such as electrical systems or transmission rebuilds, expanding the scope of services offered at the shop.
  • Solved complex mechanical issues by utilizing advanced diagnostic tools and troubleshooting techniques.
  • Developed strong relationships with suppliers, negotiating favorable pricing on parts orders while maintaining quality standards.
  • Increased efficiency in maintenance procedures by implementing a streamlined workflow process for the team.
  • Reduced vehicle downtime for clients by performing preventative maintenance services according to manufacturer guidelines.
  • Delivered exceptional customer service by addressing inquiries, providing accurate repair estimates, and maintaining regular communication throughout the repair process.
  • Collaborated with service advisors on repair estimates, ensuring transparent communication with customers regarding costs and timelines.

Automated Logistical Clerk

U.S.ARMY
09.2012 - 04.2013
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.

SnR Search & Recovery

U.S.ARMY
04.2010 - 12.2011
  • Participated in simulations to improve decision-making skills under pressure, leading to better outcomes during real-life emergencies.
  • Evaluated team performance regularly to ensure consistent delivery of high-quality service during critical situations.
  • Conducted thorough debriefs after each mission to identify areas of improvement and implement necessary changes.
  • Utilized advanced navigation skills to successfully locate stranded individuals in various environments and weather conditions.
  • Assumed leadership responsibilities during search operations when required, coordinating efforts of multiple rescuers to achieve optimal results.
  • Established strong communication channels between team members during missions, streamlining information exchange for enhanced effectiveness.
  • Managed inventory of specialized equipment needed for different types of water rescues, maintaining operational readiness at all times.

Education

TECHNICAL COURSE - Restaurant And Culinary Management

National University
Yauco Puerto Rico

Timeline

Account Executive

Orange Hospitality
04.2019 - 09.2021

Automated Logistical Clerk

U.S.ARMY
09.2012 - 04.2013

SnR Search & Recovery

U.S.ARMY
04.2010 - 12.2011

Senior Mechanic

U.S. ARMY
10.2007 - 10.2013

TECHNICAL COURSE - Restaurant And Culinary Management

National University

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